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Oracle Knowledge Management 2021 Implementation Essentials Sample Questions:

1. Which two features can you use toconnect output levels in a report? (Choose two.)

A) variables
B) drill-down filters
C) grouping
D) dashboards
E) drill-down links

2. Your customer wants to generate a report showing the number of days since incidents of a particular incident typewere updated.
What should you use to create this report?

A) Create a group filter using the rel_date_diff() function.
B) Use the date_diff() function nested in the name_format() function.
C) Create a level filter using the count () function.
D) Use the date_add() function.

3. Which two statements are true about response requirements for incidents? (Choose two.)

A) Custom response requirements are based on the level of service being provided.
B) Holidays have to be defined before creating response requirements.
C) Default response requirements for an interface cannot be modified.
D) Response requirements include the maximum time limit for responding to each inquiry for an unresolved incident.

4. In the Actions to Take drop-down list of Knowledge Advanced, which three actions can you use to tune a question?

A) Add to Existing Concept
B) Add aConcept
C) Edit Concept
D) Add Synonyms
E) Copy a Concept

5. In Knowledge Advanced, if 1000 documents were linked to cases 1000 times before tuning, then how many times should they be linked after tuning, such that the tuning impact is negative and you may need to revise the changes?

A) 1000
B) 100
C) 250
D) 500

Solutions: