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Salesforce Certified Agentforce Specialist Sample Questions:

1. An Agentforce Specialist wants to ensure their custom agent action performs as expected in conversations. What should the Agentforce Specialist focus on when creating action instructions?

A) Include comprehensive detailed descriptions and perform smoke testing.
B) Write concise agent action instructions and test in Agentforce Builder.
C) Ensure the agent action label matches the utterance's intent.

2. The marketing team at Universal Containers is looking for a way personalize emails based on customer behavior, preferences, and purchase history. Why should the team use Agent as the solution?

A) To send automated emails to all customers
B) To analyze past campaign performance
C) To generate relevant content when engaging with each customer

3. An agent incorrectly updates records when given ambiguous user instructions. What is the BEST mitigation strategy?

A) Improve prompt instructions and constraints
B) Disable automation
C) Remove update permissions
D) Increase the number of skills

4. Universal Containers (UC) is Implementing Service AI Grounding to enhance its customer service operations. UC wants to ensure that its AI- generated responses are grounded in the most relevant data sources. The team needs to configure the system to include all supported objects for grounding. Which objects should UC select to configure Service AI Grounding?

A) Case, Knowledge, and Case Notes
B) Case, Case Emails, and Knowledge
C) Case and Knowledge

5. Cloud Kicks (CK) is launching a new partner portal on Experience Cloud, CK wants to provide partners with an agent that can answer questions about product specifications from the knowledge base and allow them to submit a new Lead for a potential customer they've identified.
The agent must be accessible only to authenticated partner users on the portal. Which agent type is required to meet this scenario?

A) Sales Agent
B) Service Agent
C) Commerce Agent

Solutions: