Microsoft AZ-720 : Troubleshooting Microsoft Azure Connectivity

  • Exam Code: AZ-720
  • Exam Name: Troubleshooting Microsoft Azure Connectivity
  • Updated: Sep 01, 2026     Q & A: 121 Questions and Answers

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Skills measured

  • Troubleshoot business continuity issues (5–10%)
  • Troubleshoot hybrid and cloud connectivity issues (20–25%)
  • Troubleshoot Platform as a Service issues (5–10%)
  • Troubleshoot VM connectivity issues (5–10%)
  • Troubleshoot networks (25–30%)
  • Troubleshoot authentication and access control issues (15–20%)

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Languages: English

Retirement date: none

This exam measures your ability to accomplish the following technical tasks: troubleshoot business continuity issues; troubleshoot hybrid and cloud connectivity issues; troubleshoot Platform as a Service issues; troubleshoot authentication and access control issues; troubleshoot networks; and troubleshoot VM connectivity issues.

Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/az-720

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Microsoft AZ-720 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Troubleshoot Hybrid and Cloud Connectivity Issues20-25%- Troubleshoot virtual network connectivity
  • 1. Global VNet peering issues
  • 2. Hub-and-spoke VNet issues
  • 3. VPN gateway transit issues
  • 4. VNet peering connectivity issues
- Troubleshoot name resolution issues
  • 1. Custom DNS server issues
  • 2. Azure Private DNS issues
  • 3. DNS audit log analysis
  • 4. Public DNS record issues
  • 5. Azure-provided name resolution
  • 6. Domain delegation issues
- Troubleshoot Azure ExpressRoute connectivity
  • 1. Peering configuration validation
  • 2. Route validation and configuration
  • 3. ExpressRoute circuit reset
  • 4. Latency troubleshooting
  • 5. Route filtering issues
- Troubleshoot point-to-site VPN connectivity
  • 1. Windows VPN client issues
  • 2. OpenVPN client issues
  • 3. Certificate-based VPN issues
  • 4. RADIUS authentication issues
  • 5. macOS VPN client issues
  • 6. Microsoft Entra ID authentication issues
Topic 2: Troubleshoot VM Connectivity Issues5-10%- Troubleshoot Azure Bastion
  • 1. Bastion connectivity issues
- Troubleshoot Just-In-Time VM access
  • 1. JIT configuration issues
Topic 3: Troubleshoot Authentication and Access Control Issues15-20%- Troubleshoot Microsoft Entra authentication
  • 1. Password reset issues
  • 2. Multi-factor authentication issues
  • 3. Authentication failures
- Troubleshoot hybrid authentication
  • 1. Federation issues
  • 2. Microsoft Entra Connect issues
- Troubleshoot authorization issues
  • 1. Permission and access problems
  • 2. RBAC issues
Topic 4: Troubleshoot Networks25-30%- Troubleshoot latency issues
  • 1. Network latency diagnostics
  • 2. Performance bottleneck analysis
- Troubleshoot Azure network security issues
  • 1. Network security analysis
  • 2. Traffic inspection
- Troubleshoot Azure Firewall issues
  • 1. Traffic filtering issues
  • 2. Firewall rule configuration
- Troubleshoot routing and traffic control
  • 1. Traffic Manager issues
  • 2. Route tables
  • 3. User-defined routes
- Troubleshoot network security groups
  • 1. NSG rule validation
  • 2. Flow log analysis
- Troubleshoot load-balancing issues
  • 1. Azure Load Balancer
  • 2. Application Gateway
Topic 5: Troubleshoot Business Continuity Issues5-10%- Troubleshoot recovery issues
  • 1. Troubleshoot hybrid recovery scenarios
  • 2. Troubleshoot Azure Site Recovery issues
  • 3. Troubleshoot file recovery from Azure VM backups
  • 4. Troubleshoot restore issues
- Troubleshoot backup issues
  • 1. Troubleshoot Azure Backup Server issues
  • 2. Troubleshoot Azure Backup agent issues
  • 3. Troubleshoot Azure VM backup issues
  • 4. Review and interpret backup logs
  • 5. Troubleshoot scheduled backups
Topic 6: Troubleshoot Platform as a Service (PaaS) Issues5-10%- Troubleshoot PaaS services
  • 1. Azure App Service issues
  • 2. Azure Storage issues
  • 3. Azure SQL connectivity issues
- Troubleshoot PaaS integration issues
  • 1. Service Endpoint issues
  • 2. Private Endpoint issues
  • 3. Azure Private Link issues

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