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SAP C-C4C12-1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Sales Cloud 1811 Sample Questions:

1. Which of the following customer touch points does SAP Cloud for Customer offer to record service tickets?
Choose the correct answers.

A) Blogs
B) E-mail
C) Linkedln
D) Facebook
E) Twitter

2. Which of the following functional areas come with SAP Sales Cloud? Choose the correct answers.

A) Groupware Integration
B) Lead management
C) Opportunity Management
D) Visit Management and execution
E) Ticket Management

3. Your customer wants to implement a multi-step approval process for sales quotes based on the account calculation. Which of the following steps are mandatory to achieve this? (2 correct answers)

A) Create a copy of the default approval process and maintain the copy
B) Assign an e-mail template for approval communication
C) Define a condition in the approval process
D) Create a new approval process

4. A Bill of Material was triggered from SAP Hybris Cloud for Customer using the Request External Pricing option. Where can the pricing and quantity be edited?

A) In the quotation header
B) In both the parent item and the child item
C) In the parent item only
D) In the child item only

5. The Visit Planner Map View and Calender are supported on _____. Choose the correct answer.

A) Only Browser
B) Browser and iPad

Solutions: