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SAP C-C4HFSM-91 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Analytics and Service Performance | - Reporting and KPIs in field service - Service optimization and insights |
| Topic 2: Mobile Field Execution | - Service order execution and reporting - Mobile app usage and technician workflows |
| Topic 3: Field Service Management Overview | - Core business processes in field service - SAP Field Service Management concepts and architecture |
| Topic 4: Integration and Configuration | - System configuration and setup basics - Integration with SAP S/4HANA and C/4HANA components |
| Topic 5: Planning and Dispatching | - Dispatching and workforce optimization - Resource planning and scheduling |
SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:
1. What are the some of the available options to create dashboard reports? Choose Two correct answers.
A) Import queries
B) Import report templates.
C) Use pre-assembled reports.
D) Use pre-assembled queries.
2. What does visibility condition do in checklists? Choose Two correct answers.
A) It can hide checklist-elements
B) It allows you to define conditions what to show when on the checklist
C) It can hide chapters
3. How Do I notify a technician that he has received a new job? Choose Two correct answers.
A) I can setup a business rule in the Administration app that automatically sends an e-mail to the technician when a job is released to them.
B) I can change a company setting which enables Device Notifications
C) I cannot notify my technician automatically with SAP FSM.
4. You are a field service technician using an iOS device and you have just completed a repair. How can you check the travel time to the next repair location address? Choose the correct answer.
A) Click on the navigation icon within the home page.
B) Click on the navigation icon within the activity
C) Click on the navigation icon within the equipment
D) Click on the navigation icon within the service call
5. What is a DTO? Choose the correct answer.
A) A data transfer object in the Core systems cloud
B) A date/time object
C) An upload tool to send data from Excel to the cloud
Solutions:
| Question # 1 Answer: C,D | Question # 2 Answer: B,C | Question # 3 Answer: A,B | Question # 4 Answer: B | Question # 5 Answer: A |




