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HP HP5-H10D Exam Syllabus Topics:

HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. Which HP program utilizes an external agency that contacts, on behalf of partners, a list of customers with
expiring HP Care Pack Services in order to encourage the customers to renew their engagement?

A) HP Contractual Services
B) HP Channel Services Network
C) Aftermarket Channel Facilitation Program
D) Services360 Pro

2. Based on the success story of the Cherokee County School District, which business challenges were
addressed by HP Care Pack Services? (Select three.)

A) Ensuring rising levels of student performance
B) Supporting printers based on usage
C) Supporting mobile users with no downtime
D) Ensuring 100% uptime
E) Preventing theft of IT resources
F) Securing sensitive data

3. A customer has set aside a budget to cover refreshment of their printing and PC hardware. They are
interested in contracting with a hardware manufacturer for services because their IT department does not
have adequate resources.
The contract would include the following provisions:
1 . Faster response times
2 . Multi-vendor repair services
3 . Onsite engineer
4 . Lease new equipment
Which HP PPS Services offering best meets this customer's needs?

A) HP Deployment Services
B) HP Standard Contractual Services
C) HP Custom Contractual Services
D) HP Care Pack Services

4. When is the best time to offer HP Contractual Services?

A) 10 days after the expiration of the HP base warranty
B) At the time of the new hardware purchase
C) Anytime during the hardware lifecycle
D) Upon renewal of the existing services agreement

5. Which service corresponds to the following discovery question:
"Do you have the proper measures in place to avoid expensive regulatory or civil liabilities as a result of
improper control or disposition of sensitive data?"

A) Installation
B) Defective Media Retention
C) Tracking and Recovery Services
D) Asset Tagging

Solutions: