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ISO ISOIEC20000LI Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Improve Phase | 20% | - Improvement Planning - Implementation Strategies - Change Management |
| Topic 2: Project Management | 5% | - Resource Management - Project Planning |
| Topic 3: Measure Phase | 20% | - Performance Measurement Framework - Data Collection and Analysis - Key Performance Indicators |
| Topic 4: Leadership and Team Management | 5% | - Roles and Responsibilities - Team Coordination |
| Topic 5: Control Phase | 10% | - Continual Improvement - Monitoring and Control Mechanisms |
| Topic 6: Advanced Statistics and Data Analysis | 5% | - Statistical Methods - Data Interpretation |
| Topic 7: Define Phase | 20% | - Service Management System Principles - Introduction to ISO/IEC 20000 - Scope and Policy Definition |
| Topic 8: Analyze Phase | 25% | - Gap Analysis - Risk Assessment - Root Cause Analysis |
ISO Beingcert ISO/IEC 20000 Lead Implementer Sample Questions:
1. Scenario 6: Skyver offers worldwide shipping of electronic products, including gaming consoles, flat-screen TVs. computers, and printers. In order to ensure information security, the company has decided to implement an information security management system (ISMS) based on the requirements of ISO/IEC 27001.
Colin, the company's best information security expert, decided to hold a training and awareness session for the personnel of the company regarding the information security challenges and other information security- related controls. The session included topics such as Skyver's information security approaches and techniques for mitigating phishing and malware.
One of the participants in the session is Lisa, who works in the HR Department. Although Colin explains the existing Skyver's information security policies and procedures in an honest and fair manner, she finds some of the issues being discussed too technical and does not fully understand the session. Therefore, in a lot of cases, she requests additional help from the trainer and her colleagues Based on the scenario above, answer the following question:
How should Colin have handled the situation with Lisa?
A) Deliver training and awareness sessions for employees with the same level of competence needs based on the activities they perform within the company
B) Promise Lisa that future training and awareness sessions will be easily understandable
C) Extend the duration of the training and awareness session in order to be able to achieve better results
2. FinanceX, a well-known financial institution, uses an online banking platform that enables clients to easily and securely access their bank accounts. To log in, clients are required to enter the one-lime authorization code sent to their smartphone. What can be concluded from this scenario?
A) FinanceX has implemented an integrity control that avoids the involuntary corruption of data
B) FinanceX has incorrectly implemented a security control that could become a vulnerability
C) FinanceX has implemented a securityControl that ensures the confidentiality of information
3. Scenario 9: OpenTech provides IT and communications services. It helps data communication enterprises and network operators become multi-service providers During an internal audit, its internal auditor, Tim, has identified nonconformities related to the monitoring procedures He identified and evaluated several system Invulnerabilities.
Tim found out that user IDs for systems and services that process sensitive information have been reused and the access control policy has not been followed After analyzing the root causes of this nonconformity, the ISMS project manager developed a list of possible actions to resolve the nonconformity. Then, the ISMS project manager analyzed the list and selected the activities that would allow the elimination of the root cause and the prevention of a similar situation in the future. These activities were included in an action plan The action plan, approved by the top management, was written as follows:
A new version of the access control policy will be established and new restrictions will be created to ensure that network access is effectively managed and monitored by the Information and Communication Technology (ICT) Department The approved action plan was implemented and all actions described in the plan were documented.
Based on this scenario, answer the following question:
OpenTech has decided to establish a new version of its access control policy. What should the company do when such changes occur?
A) Update the information security objectives
B) Include the changes in the scope
C) Identify the change factors to be monitored
4. What risk treatment option has Company A implemented if it has required from its employees the change of email passwords at least once every 60 days?
A) Risk modification
B) Risk avoidance
C) Risk retention
5. If an organization wants to monitor operations in real time and notify users about deviations, which type of dashboard should be used?
A) Strategic dashboard
B) Operational dashboard
C) Tactical dashboard
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: C | Question # 3 Answer: A | Question # 4 Answer: A | Question # 5 Answer: B |




