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Avaya 72201T Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Avaya Aura Communication Manager | 20-25% | - Feature management and maintenance - Configuration and administration - Call processing and routing |
| Troubleshooting and System Support | 10-15% | - Performance monitoring and health checks - Common fault resolution - Log analysis and diagnostic tools |
| Avaya Aura System Manager | 15-20% | - Inventory and user management - Certificate and security management - Software updates and system maintenance |
| Avaya Aura Architecture and Platform Overview | 10-15% | - Architecture components and integration - System platform positioning and deployment models - Core component relationships and functions |
| Avaya Aura Session Manager | 20-25% | - SIP routing and policy configuration - Entity and adaptation module setup - Session management and dial patterns |
| Messaging and Media Services | 10-15% | - Media Server components and DSP resources - Avaya Aura Messaging configuration - Audio/video integration and media handling |
Avaya Aura Core Components Support Sample Questions:
1. A customer faces a situation in which the SIP endpoints do not register to Session Manager using Transport Layer Security (TLS). A test reveals that the SIP endpoints do register using the Transmission Control Protocol (TCP). While investigating the problem, the company decides to temporarily use the TCP.
What 8D Discipline covers this decision?
A) D1
B) D2
C) D4
D) D3
E) D5
2. Which two traces options can be useful when trouble-shooting SIP endpoint registration issued with a phone using TCP protocol? (Choose two.)
A) TLS handshaking
B) PPM
C) SIP Registration
D) Call Processing
3. Avaya currently provides Avaya Diagnostic Methodology for partners to raise trouble tickets and receive assistance.
Which three documents does Avaya expect customers/partners to have filled out before contacting support? (Choose three.)
A) Problem Clarification
B) Problem Statement
C) Details/Findings
D) Knowledge Management
E) Cause
4. A customer explains that calls are failing to route from Avaya Aura Session Manager (SM) A (managed by Avaya Aura System Manager (SMGR) A) to an Avaya Aura Session Manager (SM) B (managed by Avaya Aura System Manager (SMGR) B) When you check the configuration in Avaya Aura Session Manager (SM) A, witch statement describes what should you look for?
A) SM B is defined as a SIP Entity of type "Session Manager" +Entity Link, Dial Pattern and Routing Policy.
B) SM B is defined as a SIP Entity of type "other" +Entity Link, Dial Pattern and Routing Policy.
C) SM B is defined as a SIP Entity of type "other" +Entity Link.
D) SM B is defined as a SIP Entity of type "Session Manager" +Entity Link.
5. Avaya Aura System Manager (SMGR) holds a copy of the Avaya Aura Communication Manager (CM) database, and it is important that the database is kept identical in both SMGR and CM. If they ever stop being synchronized, what should be done to get them synchronized again?
A) Go to the Inventory > Synchronize > Communication System, and synchronize the database from CM to SMGR.
B) Go to the Inventory > Synchronize > Communication System, and send the database from SMGR to CM.
C) Go to the Replication page and issue a Repair of the database on SMGR.
D) Issue a save translations all command in CM.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: C,D | Question # 3 Answer: A,B,D | Question # 4 Answer: A | Question # 5 Answer: A |




