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Apple 9L0-005 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Applications & Troubleshooting | - System Troubleshooting
|
| macOS Installation & Setup | - Installation
|
| Desktops & Displays | - Displays & Graphics
|
| User Accounts & Permissions | - Account Management
|
| Network Configuration | - Sharing & Services
|
Apple Desktop Service Certification Sample Questions:
What is the first step to take if you have an iMac G5 that constantly ejects any CD / DVD that is inserted?
- A. Replace the optical drive.
- B. Replace the logic board.
- C. Disconnect all peripheral devices, especially the mouse.
- D. Replace the optical drive cable.
Correct Answer: C 🗳️
In this photo, what type of port does the number 9 identify?
- A. Mini-VGA
- B. FireWire
- C. FireWire 800
- D. USB
Correct Answer: C 🗳️
Why is a systematic troubleshooting approach useful?
- A. It works when inspiration or experience fails.
- B. It gives you precise guidelines for what to charge for repairs.
- C. It provides a telephone support system to help you resolve all issues.
- D. It verifies all operating system components are functioning.
Correct Answer: A 🗳️
Which of the following is NOT a valid power saving technique in recent Macintosh computers?
- A. Use wireless networks instead of wired networks.
- B. Activate the automatic display sleeping.
- C. Quit all the communications applications that may use the modem.
- D. Activate the automatic hard disk sleep.
- E. Set up locations optimized for different environments.
Correct Answer: A 🗳️
Which of the following is ALMOST CERTAINLY a software-related problem?
- A. iPhoto quits when launched
- B. No Internet connectivity
- C. Single beep at startup
- D. No video on display
Correct Answer: A 🗳️
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