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BlackBerry 10 Support Specialist Sample Questions:

1. What desktop client allows for backup and restore of a BlackBerry 10 (BB10) device?

A) BlackBerry Link
B) BlackBerry Administration Service client, Devices>connected devices>Backup
C) BlackBerry Desktop Manager
D) From the BlackBerry 10 home screen >Setup>Device Switch>transfer BlackBerry data to media card

2. How can a user verily that BlackBerry data can be transmitted?

A) User has 3G
B) Text messaging is working
C) Mobile network settings has green arrows
D) BB Dots beside signal

3. What does the top button on a BlackBeny 10 (BB10) handheld allow the user to do?

A) Power on/off the device
B) Launch an application (shortcut key)
C) Answer a phone call
D) Adjust the Volume up/down

4. Where would the PIN of the BlackBerry 10 (BB10) handheld be obtained?

A) Settings > Advanced > About > Hardware
B) Settings > About > General
C) Settings > About > Hardware
D) Options > About > General

5. Which of the following can be used to secure or wipe data on a misplaced BlackBerry device?

A) BlackBerry Administration
B) BlackBerry Desktop Manager
C) BlackBerry Web Desktop Manager
D) BlackBerry Resource Kit

Solutions: