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SAP C-C4C12-1811 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Integration and Reporting | - Reporting options and solution monitoring - Integration of SAP Sales Cloud with other SAP applications |
| Topic 2: Sales Cloud Fundamentals | - Describe the functionalities and benefits of the SAP Sales Cloud solution - Sales process integration concepts - Explain key sales processes, lead and opportunity management |
| Topic 3: Configuration and Administration | - User privileges and business roles - Understand various configuration options for sales processes |
SAP Certified Application Associate - SAP Sales Cloud 1811 Sample Questions:
Which of the following customer touch points does SAP Cloud for Customer offer to record service tickets?
Choose the correct answers.
- A. Blogs
- B. E-mail
- C. Linkedln
- D. Facebook
- E. Twitter
Correct Answer: B,D,E 🗳️
Which of the following functional areas come with SAP Sales Cloud? Choose the correct answers.
- A. Groupware Integration
- B. Lead management
- C. Opportunity Management
- D. Visit Management and execution
- E. Ticket Management
Correct Answer: A,B,C,D 🗳️
Your customer wants to implement a multi-step approval process for sales quotes based on the account calculation. Which of the following steps are mandatory to achieve this? (2 correct answers)
- A. Create a copy of the default approval process and maintain the copy
- B. Assign an e-mail template for approval communication
- C. Define a condition in the approval process
- D. Create a new approval process
Correct Answer: A,C 🗳️
A Bill of Material was triggered from SAP Hybris Cloud for Customer using the Request External Pricing option. Where can the pricing and quantity be edited?
- A. In the quotation header
- B. In both the parent item and the child item
- C. In the parent item only
- D. In the child item only
Correct Answer: C 🗳️
The Visit Planner Map View and Calender are supported on _____. Choose the correct answer.
- A. Only Browser
- B. Browser and iPad
Correct Answer: B 🗳️
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