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SAP C_C4HFSM_91 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Workforce Management & Dispatching | 16% | - Resource planning and scheduling - Crowd service and technician management - Activity assignment and optimization |
| Topic 2: SAP Field Service Management Fundamentals | 12% | - Core business processes - Navigation and basic administration - Solution overview and architecture |
| Topic 3: Integration & Extensibility | 14% | - Security and permissions - Integration with SAP Service Cloud / C/4HANA - Smart forms and customizations |
| Topic 4: Service Execution & Completion | 16% | - Service call lifecycle - Forms, reports, and documentation - Effort, material, and expense recording |
| Topic 5: Mobile Application | 16% | - Check-in, checkout, and time recording - Field service mobile app features - Offline functionality and data synchronization |
| Topic 6: Master Data Management | 12% | - Partners, skills, and service contracts - Organizational structure configuration - Equipment, item, and service call setup |
| Topic 7: Reporting & Analytics | 14% | - Data export and analysis - Report templates and configuration - Standard reports and dashboards |
SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:
1. Which Checklist-Elements are available in Coresystems Field Service Solution? Choose Three correct answers.
A) PDF
B) Checkbox
C) Description
D) Text input
E) Table
2. A company provides equipment that incorporates several sensors which can send data to the Internet.
How can I send data from the sensors to the FSM Cloud? Choose the correct answer.
A) You can develop integrations between these sensors and the FSM Cloud using APIs.
B) You will need to buy an Internet-of-Things kit from Amazon.
3. Which Chart types are available in the settings to create a report? Choose Three correct answers.
A) Line
B) Area
C) Column
D) Pie
E) Scatter
4. Which of these describe the purpose of the Reserved Material feature? Choose the correct answer.
A) Pre-organizing spare parts to be taken to the physical of the job
B) Booking material for a specific service call and defined location
C) Defining which material, the customer needs to purchase before the technician can start the work
D) Reserving material that has already been used for previous services
5. What is a DTO? Choose the correct answer.
A) A data transfer object in the Core systems cloud
B) A date/time object
C) An upload tool to send data from Excel to the cloud
Solutions:
| Question # 1 Answer: B,D,E | Question # 2 Answer: A | Question # 3 Answer: A,C,D | Question # 4 Answer: B | Question # 5 Answer: A |




