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HP Selling HP Retail Point of Sale Solutions - Sample Questions:

1. What should you do first to address objections from a customer?

A) Agree with the objection and move on.
B) Ignore the objection.
C) Try an aggressive close.
D) Ask clarifying questions.

2. What is the biggest advantage for a retail customer choosing HP?

A) The HP legacy of innovation and design offers the retail industry the best option in technology.
B) HP is the world leader in imaging and printing technology, and it brings this experience to retail.
C) HP is a global technology corporation that offers the same retail solutions to small, local stores as it does to mass merchandisers.
D) HP provides affordable purpose-built products that leverage HP innovation and scale.

3. The sales process includes the soft close, the assumptive close, and the aggressive close. What is the fourth type of close?

A) the forced close
B) the assured close
C) the unspoken close
D) the trial close

4. Due to globalization, consolidation, and format blurring occurring in the retail industry, what does a retailer need to do in order to remain competitive?

A) Be in the right place with the right offering
B) Enable the consumer to control the shopping experience
C) Offer the same access to information that customers get online
D) Offer an integrated connected experience

5. Which HP digital signage solutions include HP DreamColor calibration features?

A) HP LD4730 and LD4730G micro-bezel video wall displays
B) HP LD4210 and LD4710 LCD digital signage displays
C) Any HP 47-inch diagonal digital signage display
D) HP LD4220tm and LD4729tm digital signage displays

Solutions: