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HP HP2-I47 Exam Syllabus Topics:

HP Selling HP PS Lifecycle Services 2023 Sample Questions:

1. An enterprise manufacturing company is considering adjusting their business processes in order to create a more sustainable workplace and help advance the company's circularity goals. The IT manager has been tasked with contributing to a business plan for a distributed, hybrid workforce.
What are two benefits that the IT manager should include in the company's proposed sustainability plan?
(Select two.)

A) A current trend has shown that employees will stay with an environmentally responsible company long-term
B) Visibility and control over changing technology will enable the businesses to meet the technology demands of the future.
C) IT for a hybrid workforce is easier to manage than physical, on-premises workplaces because employers expect remote employees to manage their devices.
D) As employers adopt hybrid workforce, they must accept lower employee productivity and IT support levels.

2. A customer is considering a refresh of the devices used by their employees and asks you about adding HP Care Packs for these devices.
What is an important consideration that you should discuss with this customer?

A) The HP Post Warranty Service can be purchased for HP devices up to a year after the Care Pack has expired.
B) HP Care Packs must be attached at the time of purchase or within 90 days of the purchase of the devices.
C) An HP Care Pack does not cover a device if the Care Pack was not bundled with the purchase of the device.
D) An HP Care Pack covers devices that are in good working condition; the HP Post Warranty Service covers devices that are no longer in good working condition.

3. The IT manager for an enterprise customer states that the hard drives and batteries have failed in some of their HP devices. The manager also says that if they had known ahead of time that the components were failing, the company could have taken preventive action. The manager asks you what can be done to address these issues.
How should you respond to this IT manager?

A) Explain that customers who purchase and register HP Active Care receive proactive alerts about device issues and create a service case.
B) Discuss the options available to set up automatic alert notifications for all internal components including hard drives and batteries.
C) Enroll the customer in the HP Hardware Diagnostics Service, which sends alerts based on the date of purchase and expected life of the hard drives and batteries.
D) Ask to see a list of the failed hard drives and batteries along with a screenshot of the error messages received

4. What is included in HP Active Care? (Select two.)

A) Next business day onsite support
B) Defective Media Retention in every option
C) Coverage of non-HP devices
D) Availability for one or two years
E) No-cost replacement parts

Solutions: