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EXIN ITIL Foundation Sample Questions:

1. Which of the following is NOT one of the five individual aspects of service design?

A) The design of the technology architectures
B) The design of market spaces
C) The design of new or changed services
D) The design of the service portfolio, including the service catalogue

2. When can a known error record be raised?
1 . At any time it would be useful to do so
2 . After a workaround has been found

A) Both of the above
B) 2 only
C) 1 only
D) Neither of the above

3. The consideration of value creation is a principle of which stage of the service lifecycle?

A) Service design
B) Continual service improvement
C) Service transition
D) Service strategy

4. Which of the following would commonly be found in a contract underpinning an IT service?
1. Financial arrangements related to the contract
2. Description of the goods or service provided
3. Responsibilities and dependencies for both parties

A) All of the above
B) 1 and 3 only
C) 1 and 2 only
D) 2 and 3 only

5. What does the term "Wisdom" represent within the Data-to-Information-to-Knowledge-to- Wisdom (DIKW)?

A) The complete collection of all data and data repositories in the organization
B) The knowledge to manage organization processes and people
C) The contextual awareness to provide strong common sense judgement
D) The complete collection of all process management structures in the organization

Solutions: