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Peoplecert ITILFNDv5 Exam Syllabus Topics:

Peoplecert ITIL Foundation (Version 5) Sample Questions:

1. Which of the following dimension of product and service management addresses organizational and cross-organizational workflows?

A) Organizations and people
B) Value streams and processes
C) Partners and suppliers
D) Information and technology

2. Which practice is MOST likely to benefit from the use of chatbots?

A) Continual improvement
B) Change enablement
C) Service level management
D) Service desk

3. Which set correctly lists the components of the ITIL Value System (VS)?

A) Products, services, customers, suppliers, partners
B) Guiding principles, governance, value chain, management practices, continual improvement
C) Value streams, projects, releases, incidents, changes
D) Guiding principles, governance, discover, deliver

4. Which dimension is concerned with management of relationships with external organizations?

A) Organizations and people
B) Value streams and processes
C) Partners and suppliers
D) Information and technology

5. Which of the following is a key success metric for the 'acquire' activity?

A) Quality of the resources and services outsourced from suppliers
B) Negative impact of changes on service availability and performance
C) Number and impact of incidents and performance deviations
D) Service performance against the agreed SLA targets

Solutions: