About Prep4sures Microsoft MB-340 Exam
Certification Topics of Microsoft MB-340 Exam
Manage e-commerce (15-20%)
Configure and manage Dynamics 365 Commerce call centers (10-15%)
Manage Point of Sales (POS) in Dynamics 365 Commerce (15-20%)
Configure Dynamics 365 Commerce Headquarters (25-30%)
Configure products, prices, discounts, loyalty, and affiliations (25-30%)
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What is the Microsoft MB-340 Exam?
Microsoft MB-340 exam is a special exam designed for IT professionals who want to be certified in Microsoft Dynamics 365. This test is designed and developed by the experts working at Microsoft, who are qualified and certified professionals in this particular field. The exam tests an individual's understanding of Microsoft Azure Cloud Services, including the uses of Web Apps, Mobile Services, Service Bus, Storage, SQL Database, and Virtual Machines.
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Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/mb-340
Microsoft MB-340 Exam Format
Passing score: 700
Exam Duration: 90 minutes
Exam Length: 40-60 Questions
Language: English
Exam Format: multiple-choice, build list, case studies, drag-and-drop, and hot area.
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Microsoft MB-340 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Configure and manage Dynamics 365 Commerce call centers | 10-15% | - Process call center orders and inquiries - Configure fraud detection rules and order holds - Manage continuity orders and installment billing - Create and configure call center channels - Set up product catalogs and scripts |
| Topic 2: Configure Dynamics 365 Commerce Headquarters | 25-30% | - Manage retail workers, address books, and notifications - Configure payment methods, gift cards, and charge codes - Configure prerequisites and commerce parameters - Configure organizational hierarchies and shared parameters - Set up order fulfillment and distributed order management |
| Topic 3: Manage Point of Sale (POS) in Dynamics 365 Commerce | 15-20% | - Configure retail stores, registers, and devices - Define return policies and transaction processing - Manage cash management, shifts, and store operations - Set up POS functionality, profiles, and permissions - Configure offline mode and inventory visibility |
| Topic 4: Manage e-commerce | 15-20% | - Set up product publishing and online merchandising - Implement customer self-service and account features - Configure e-commerce site channels and navigation - Configure omnichannel inventory and order synchronization - Manage online checkout, payments, and shipping |
| Topic 5: Configure products, prices, discounts, loyalty, and affiliations | 25-30% | - Implement loyalty programs, reward points, and tier management - Set up discounts, promotions, and coupons - Configure customer affiliations and groups - Configure product hierarchy, attributes, and assortments - Manage pricing rules, trade agreements, and price adjustments |




