Nokia SDM_2002001050 : SDM Certification - NI

  • Exam Code: SDM_2002001050
  • Exam Name: SDM Certification - NI
  • Updated: Aug 02, 2026     Q & A: 160 Questions and Answers

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Nokia SDM_2002001050 Exam Syllabus Topics:

SectionObjectives
Service Delivery Management (SDM)- Service Delivery Lifecycle
  • 1. Operational service delivery
    • 2. Design and transition of services
      - Customer and Stakeholder Management
      • 1. Customer acceptance milestones
        • 2. Stakeholder communication
          Project Management & Delivery- Procurement and Supply Chain Management
          • 1. Third-party sourcing and selection
            • 2. Contract and procurement lifecycle
              - Project Planning and Execution
              • 1. Project Scope and Delivery Governance
                • 2. Project Management Plan
                  Risk and Change Management- Change Control Process
                  • 1. Baseline change management
                    • 2. Approval workflows
                      - Risk Identification and Mitigation
                      • 1. Contingency and impact analysis
                        • 2. Project risk assessment

                          Nokia SDM Certification - NI Sample Questions:

                          1. How is the NI service structured and organized in IPM?

                          A) Through Sales items.
                          B) Through Work items underneath work packages.
                          C) Through Sales orders.
                          D) Through Quality checklists.


                          2. When should non-quality costs be analysed?

                          A) Never, non-quality costs are product related and analyzed on global level.
                          B) Regularly, in order to identify root causes and take corrective actions.
                          C) At project's end as part of the preparation for lessons learned and post calculation.
                          D) At the beginning of the project as part of risk planning.


                          3. What is the right timing to review the costs in a subcontractor contract?

                          A) Periodically or when Customer asks for price revisions.
                          B) When the contractor shows a bad performance.
                          C) Only when the Customer pushes NSN to reduce costs.
                          D) When there is a change in the scope.


                          4. What is NOT a risk response strategy?

                          A) Avoid.
                          B) Accept.
                          C) Transfer.
                          D) Report.


                          5. By which trigger is Accrued Cost transferred to Actual Cost?

                          A) Internal acceptance issued.
                          B) Goods Receipt (GR) booked.
                          C) Customer acceptance received.
                          D) Subcontractor invoice received.


                          Solutions:

                          Question # 1
                          Answer: B
                          Question # 2
                          Answer: B
                          Question # 3
                          Answer: A
                          Question # 4
                          Answer: D
                          Question # 5
                          Answer: B

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