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Oracle 1Z0-1064-26 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Work Assignment and Routing | - Omnichannel routing
|
| Topic 2: Notifications, Emails, and Interactions | - Notifications and collaboration
|
| Topic 3: Customer Entitlements and Action Plans | - Action Plans
|
| Topic 4: Productivity and Contact Center Tools | - Agent productivity tools
|
| Topic 5: Digital Customer Service and Chat | - Digital Customer Service (DCS)
|
| Topic 6: Redwood UX and AI Features | - AI capabilities
|
| Topic 7: Computer Telephony Integration (CTI) | - Telephony integration setup
|
| Topic 8: Managing and Extending Service Requests | - Application Composer extensions
|
| Topic 9: Data Migration and Integration | - Data import/export
|
Oracle Fusion Service 2026 Implementation Professional Sample Questions:
1. You are creating a shared SmartText entry. Which option do you need to select to define a time period during which the entry is available to users?
A) Duration
B) Time Period
C) Interval
D) Available
E) Start/Stop
2. What three things should you perform to show product images in the Product Picker component in Digital Customer Service (DCS)?
A) Add the Product object to your DCS application.
B) Configure products groups and product items in Engagement Cloud.
C) Add product ID(s) to the database component.
D) Add images as the product image will not be pulled from Engagement Cloud.
3. Immediately after your production deployment of Engagement Cloud your users report that the media toolbar is not being displayed.
Which are two reasons for this behavior?
A) You entered a toolbar height that is not more than 70 pixels.
B) The only toolbar enabled is the default one, and you must configure at least two.
C) You have not enabled the Computer Telephony Integration (CTI) service.
D) You did not enable the vertical toolbar which is required, while the horizontal is optional.
E) The signed-in user does not have the appropriate access privileges to a toolbar.
4. Your customer sells a wide variety of Mobile phones. To classify service requests efficiently you plan to create a new primary category called Mobile Phones.
Which four steps are required to define this new category?
A) Complete Category Name.
B) Select Service Catalog in Functional Areas.
C) Select Create Category > Create Child Category.
D) Select the task Manage Service Request Categories.
E) Select Create Category > Create Top-Level Category.
F) Check the Active flag.
G) Select Status = "Active".
5. To create a new Survey object, you create a sandbox and set it as active.
Which two statements are correct while creating your Survey object in Application Composer?
A) Multiple users cannot use your sandbox at the same time.
B) Your changes won't be available to any other sandbox or to any application in the mainline application layer until you have published your sandbox.
C) You can set a second sandbox as Active at the same time in order to begin working on another new object.
D) Your changes are isolated and do not impact other users' configuration environments or the production environment.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A,B,C | Question # 3 Answer: C,D | Question # 4 Answer: C,D,E,G | Question # 5 Answer: B,D |




