Oracle 1Z0-1064-26 : Oracle Fusion Service 2026 Implementation Professional

  • Exam Code: 1Z0-1064-26
  • Exam Name: Oracle Fusion Service 2026 Implementation Professional
  • Updated: Aug 13, 2026     Q & A: 79 Questions and Answers

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Oracle 1Z0-1064-26 Exam Syllabus Topics:

SectionObjectives
Topic 1: Work Assignment and Routing- Omnichannel routing
  • 1. Cross-channel workload distribution
    • 2. Work starvation prevention
      - Queues and assignment rules
      • 1. Assignment rules based on SR attributes
        • 2. Queue configuration
          • 3. Agent capacity and availability
            Topic 2: Notifications, Emails, and Interactions- Notifications and collaboration
            • 1. In-app notifications
              • 2. Internal collaboration tools
                - Email processing
                • 1. Email templates and interaction tracking
                  • 2. Inbound/outbound email channels
                    Topic 3: Customer Entitlements and Action Plans- Action Plans
                    • 1. Execution within service requests
                      • 2. Action plan templates
                        - Entitlements and SLAs
                        • 1. Coverage and service tiers
                          • 2. Notifications and performance tracking
                            • 3. Milestones and operating calendars
                              Topic 4: Productivity and Contact Center Tools- Agent productivity tools
                              • 1. SmartText configuration
                                • 2. Dashboards and analytics
                                  • 3. Hotkeys and shortcuts
                                    Topic 5: Digital Customer Service and Chat- Digital Customer Service (DCS)
                                    • 1. Embedding Fusion Service in external apps
                                      • 2. UI themes and branding
                                        - Chatbot and automation
                                        • 1. Virtual assistant configuration
                                          Topic 6: Redwood UX and AI Features- AI capabilities
                                          • 1. Knowledge recommendations
                                            • 2. SR classification AI
                                              - Redwood interface configuration
                                              • 1. Activities timeline
                                                • 2. Workflow implementation platform
                                                  Topic 7: Computer Telephony Integration (CTI)- Telephony integration setup
                                                  • 1. Redwood CTI toolbar setup
                                                    • 2. Call flows configuration
                                                      • 3. Screen pop functionality
                                                        Topic 8: Managing and Extending Service Requests- Application Composer extensions
                                                        • 1. Groovy scripting for business logic
                                                          • 2. Custom objects and fields
                                                            • 3. Object workflows
                                                              - Service Request configuration and lifecycle management
                                                              • 1. SR outcomes and resolutions
                                                                • 2. Profile options and system configuration
                                                                  • 3. Scheduled processes and automation
                                                                    • 4. User and role management
                                                                      • 5. Service catalog and category hierarchy
                                                                        Topic 9: Data Migration and Integration- Data import/export
                                                                        • 1. FBDI import
                                                                          • 2. Import Management tool

                                                                            Oracle Fusion Service 2026 Implementation Professional Sample Questions:

                                                                            1. You are creating a shared SmartText entry. Which option do you need to select to define a time period during which the entry is available to users?

                                                                            A) Duration
                                                                            B) Time Period
                                                                            C) Interval
                                                                            D) Available
                                                                            E) Start/Stop


                                                                            2. What three things should you perform to show product images in the Product Picker component in Digital Customer Service (DCS)?

                                                                            A) Add the Product object to your DCS application.
                                                                            B) Configure products groups and product items in Engagement Cloud.
                                                                            C) Add product ID(s) to the database component.
                                                                            D) Add images as the product image will not be pulled from Engagement Cloud.


                                                                            3. Immediately after your production deployment of Engagement Cloud your users report that the media toolbar is not being displayed.
                                                                            Which are two reasons for this behavior?

                                                                            A) You entered a toolbar height that is not more than 70 pixels.
                                                                            B) The only toolbar enabled is the default one, and you must configure at least two.
                                                                            C) You have not enabled the Computer Telephony Integration (CTI) service.
                                                                            D) You did not enable the vertical toolbar which is required, while the horizontal is optional.
                                                                            E) The signed-in user does not have the appropriate access privileges to a toolbar.


                                                                            4. Your customer sells a wide variety of Mobile phones. To classify service requests efficiently you plan to create a new primary category called Mobile Phones.
                                                                            Which four steps are required to define this new category?

                                                                            A) Complete Category Name.
                                                                            B) Select Service Catalog in Functional Areas.
                                                                            C) Select Create Category > Create Child Category.
                                                                            D) Select the task Manage Service Request Categories.
                                                                            E) Select Create Category > Create Top-Level Category.
                                                                            F) Check the Active flag.
                                                                            G) Select Status = "Active".


                                                                            5. To create a new Survey object, you create a sandbox and set it as active.
                                                                            Which two statements are correct while creating your Survey object in Application Composer?

                                                                            A) Multiple users cannot use your sandbox at the same time.
                                                                            B) Your changes won't be available to any other sandbox or to any application in the mainline application layer until you have published your sandbox.
                                                                            C) You can set a second sandbox as Active at the same time in order to begin working on another new object.
                                                                            D) Your changes are isolated and do not impact other users' configuration environments or the production environment.


                                                                            Solutions:

                                                                            Question # 1
                                                                            Answer: A
                                                                            Question # 2
                                                                            Answer: A,B,C
                                                                            Question # 3
                                                                            Answer: C,D
                                                                            Question # 4
                                                                            Answer: C,D,E,G
                                                                            Question # 5
                                                                            Answer: B,D

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