Oracle Fusion Service 2026 Implementation Professional : 1Z0-1064-26

  • Exam Code: 1Z0-1064-26
  • Exam Name: Oracle Fusion Service 2026 Implementation Professional
  • Updated: Oct 02, 2026     Q & A: 79 Questions and Answers

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Oracle 1Z0-1064-26 Exam Syllabus Topics:

SectionWeightObjectives
Customization, Productivity and Analytics10%- SmartText, hotkeys and audit features
- Application Composer and extensions
- OTBI reporting and integration basics
Service Request Management25%- Milestones and action plans
- Service catalog and entitlements
- SR creation, lifecycle and processing
- SR categories, assignment rules and routing
Omnichannel Communications15%- Media toolbar and agent notifications
- Work routing and queue setup
- Email, chat and CTI configuration
Digital Customer Service (DCS)20%- Themes, templates and page customization
- DCS architecture and deployment
- Authentication, profiles and security
Fusion Service Overview and Setup15%- Security model, roles and access control
- Functional Setup Manager (FSM) usage
- Service configuration basics
Knowledge Management15%- Knowledge base setup and configuration
- Article management and access

Oracle Fusion Service 2026 Implementation Professional Sample Questions:

Question #1

Which three subobject functions are included in the REST API for Service Requests (SRs)?

  • A. Update resource manager
  • B. Update resource member
  • C. Delete message
  • D. Update SR reference
  • E. Delete activity
Reveal Solution  Discussion  0

Correct Answer: B,D,E  🗳️

Question #2

Because of capacity issues in your Call Center, you have been asked to modify the number of simultaneous chats that an agent can be assigned from 4 to 2.
Which two steps do you have to follow to limit the channel capacity as required?

  • A. In the Work Assignments section, modify the default value in the Capacity field to a new value.
  • B. Select the Manage Capacities task.
  • C. Modify the default values in the Capacity fields for the channels.
  • D. In the Qualifying Status Values window, select a status from the No Effect on Workload list and move it to the Adds to Workload list.
Reveal Solution  Discussion  0

Correct Answer: C,D  🗳️

Question #3

You are creating a shared SmartText entry. Which option do you need to select to define a time period during which the entry is available to users?

  • A. Duration
  • B. Time Period
  • C. Interval
  • D. Available
  • E. Start/Stop
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Question #4

You created two assignment rules for service requests using the Use Score option. For some service requests both rules return a result with the same total points.
What will be the expected result in the assignment of a queue for these service requests?

  • A. The queue defined by default is the one assigned to the service request.
  • B. The queue defined in the first evaluated rule is always assigned to the service request.
  • C. The service request assignment will be unpredictable.
  • D. An error will occur; no queue is assigned to the service request.
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Question #5

Which two actions can you take when using Application Composer to create a new Trouble Ticket object?

  • A. You can set a field rule to validate that the Priority field of the Trouble Ticket object is between 1 and 5
  • B. You can create a field rule or a field trigger on a field of the Trouble Ticket object but not both on the same field.
  • C. You can create a trigger on the Trouble Ticket object using the Upon Import Into Database trigger event to update the custom "OpenTroubleTickets" of the Account object.
  • D. You can set an object rule to validate that a Trouble Ticket of Priority 1 cannot be saved without being assigned to a staff member.
Reveal Solution  Discussion  0

Correct Answer: A,C  🗳️

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