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Salesforce AP-222 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Public Sector Solution Product Configuration | 36% | - Configure OmniStudio components for public sector workflows - Security, sharing, and compliance configuration - Action plans, automation, and business rules implementation - Service Cloud and Experience Cloud setup for citizen services |
| Topic 2: Public Sector Solutions: Product-Specific Systems Knowledge | 45% | - Grants management and program administration - Document processing, eSignature, and reporting tools - Core architecture and data model - Employee experience and emergency response capabilities - Licensing, permitting, and inspection management |
| Topic 3: Public Sector Solutions Implementation Strategies and Best Practices | 19% | - Governance and compliance considerations - Solution design and requirements mapping - Deployment methodology and change management - Data management, scalability, and quality assurance |
Salesforce Public Sector Solutions Accredited Professional Sample Questions:
Question 1
A government agency does not have a universal requirement for storing a grantee's data after a grant has been fully disbursed and closed. Some grantees may ask to have their data maintained if involved in legal proceedings. How can a government agency best comply with the grantee's request for historical data storage while at the same time adhering to the request not to use/process the historical data?
A. Keep the data in Salesforce and make it invisible to the users and system to restrict the processing of the data.
B. Export the grantee's data to retain it. Then, delete their data from Salesforce.
C. Export the grantee's data to retain it.
D. Assign the data to a specific public group and make those records inactive
Question 2
A Consultant has been asked to create a widget that aggregates and calculates information from multiple unrelated objects. Working with OmniStudio, which tool can accomplish this declaratively?
A. Integration Procedures
B. MuleSoft Integration
C. SOQL Queries
D. Apex Classes
Question 3
A licensing agency stores Applicant, License, Inspection, and Facility information. Management requests a dashboard showing the average number of inspections performed per active license during the current year. Which design best supports accurate reporting?
A. Store inspection totals in a manually updated text field
B. Create one custom object containing duplicate license and inspection data
C. Export all records monthly into Excel for calculations
D. Maintain proper relationships between Licenses and Inspections, then summarize with Salesforce Reports
Question 4
Bobahaven has purchased the Licenses, Permits, and Inspections modules of Salesforce Public Sector Solutions and wants to transform its constituents' experience by providing authenticated digital permit applications and self-service. Bobahaven's marketing team has provided branding guidelines and asset files, and the project sponsor has stressed that user experience is a high priority. The digital experience should be pixel-perfect. Which Experience Site template should the consultant select for building and deploying a pixel-perfect authenticated digital experience for Bobahaven's constituents?
A. Select the Help Center Experience Site template, and customise the theme.
B. Select the BYO (Lightning Web Runtime) template and deploy custom- built Lightning Components.
C. Select the BYO (Aura) template and deploy a mix of custom- built Lightning Components with standard components.
D. Select the Licenses and Permits Experience Site template, and customise the theme.
Question 5
Bohahaven has implemented the Licenses, Permits, and Inspections modules of Salesforce Public Sector Solutions to enable their permit application and approval processes. Permits received over 12 months require additional manager sign-off before approval. For regulatory compliance, the application's history and approval must be auditable. What will the technical consultant suggest to Bohahaven as the solution for this requirement?
A. Implement Business Rules Engine to identify applications over 12 months and train staff to use Chatter to request approval from their manager.
B. Implement a Flow to identify applications over 12 months and assign ownership of the application to the user's manager for approval.
C. Implement an approval escalation rule that escalates applications to the user's manager when the application duration is longer than 12 months.
D. Implement an approval process that routes an approval request to the user's manager when the application duration is longer than 12 months.
Solutions:
| Question 1 Answer: A | Question 2 Answer: A | Question 3 Answer: D | Question 4 Answer: B | Question 5 Answer: D |




