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SAP C_TCRM20_60 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Master Data | 15% | - Condition & Pricing Data - Business Partner - Product Master |
| Basic Configuration & Customizing | 10% | - Basic Customizing Settings - User Interface Configuration - Determination Procedures |
| CRM Middleware & Integration | 15% | - BDoc & Error Handling - Data Exchange & Initial Load - Middleware Architecture |
| CRM Overview & Architecture | 20% | - Organizational Structure - SAP CRM Solution Architecture - Navigation & User Interface |
| CRM Business Scenarios | 15% | - CRM Analytics & Reporting - Interaction Center - Marketing Management |
| CRM Business Transactions | 25% | - Service Transactions - Sales Transactions - Activity Management |




