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Updated GCX-GCD Dumps Questions For Genesys Exam
Genesys GCX-GCD Exam Syllabus Topics:
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NEW QUESTION # 21
If a WebSocket gets closed due to any issue, the events sent by Genesys Cloud CX are automatically queued and sent once the WebSocket is open again.
- A. True
- B. False
Answer: B
Explanation:
In Genesys Cloud CX, if a WebSocket connection is closed due to any issue, events are not automatically queued and sent once the WebSocket is reopened. Instead, the client is responsible for detecting the disconnection and re-establishing the connection. Upon reconnection, the client must resubscribe to the necessary topics to continue receiving events. Any events that occurred during the downtime are not automatically resent; therefore, implementing a robust reconnection and resubscription strategy is crucial to ensure no critical events are missed.
NEW QUESTION # 22
While creating a query to fetch conversation data, and interval of up to _____ days can be applied for a query with no filter.
- A. 0
- B. 1
- C. 2
- D. 3
Answer: B
Explanation:
In Genesys Cloud CX, when creating a query to fetch conversation data without any filters, you can specify an interval of up to seven days. This means you can retrieve conversation data spanning the past seven days, including today.
Reference:https://developer.genesys.cloud/analyticsdatamanagement/analytics/detail/conversation-query
NEW QUESTION # 23
In Genesys Cloud CX, the term conversation is defined as an interaction between multiple participants over at least one media channel such as chat, phone, or email.
Each conversation contains the end-to-end data for all interactions between the participants.
- A. True
- B. False
Answer: A
Explanation:
In Genesys Cloud CX, a conversation refers to an interaction involving multiple participants over one or more media channels, such as chat, phone, or email. Each conversation encompasses comprehensive data for all interactions among the participants, providing a complete view of the engagement history.
Reference:https://help.mypurecloud.com/glossary/conversation/
NEW QUESTION # 24
What is the timeout period for reconnecting the chat session?
- A. Four Minutes
- B. Three Minutes
- C. Five Minutes
- D. Two minutes
Answer: D
Explanation:
In Genesys Cloud CX, if a WebSocket connection for a chat session is lost, the system allows a two-minute window for reconnection. If the client does not reconnect within this period, the chat session is considered terminated.
NEW QUESTION # 25
By default, Line Recording is disabled.
- A. True
- B. False
Answer: A
Explanation:
In Genesys Cloud CX, Line Recording is disabled by default. To enable automatic recording of calls, the telephony administrator must configure the system by enabling recording on the SIP trunk. Without this configuration, calls are not automatically recorded.
Reference:https://help.mypurecloud.com/articles/recording-in-genesys-cloud/
NEW QUESTION # 26
What level of permissions does a user require to view the organization settings?
- A. Supervisor
- B. All of the above
- C. Agent
- D. Admin
Answer: D
Explanation:
In Genesys Cloud CX, users require administrative privileges to access and manage organization settings.
This access is typically granted through the Admin role, which provides the necessary permissions to view and modify organization-wide configurations. Agent and Supervisor roles do not inherently possess these permissions.
NEW QUESTION # 27
Select the reasons behind a user not receiving calls through their assigned DID number or extension. (Choose two.)
- A. The DID number and extension are considered the same numbers and entered into the same phone.
- B. The DID number and the extension do not have the same last 4 digits.
- C. The DID number and extension are not listed in the DED or extension pools.
- D. The user does not have the proper license type, roles, and permissions.
Answer: C,D
Explanation:
For a user to receive calls via a DID number or extension in Genesys Cloud CX, the number must be properly provisioned in the system's DID or extension pools. Additionally, the user must have the appropriate license, roles, and permissions to handle voice interactions. Missing either of these configurations will prevent call delivery.
NEW QUESTION # 28
What type of trunk would you configure to connect to AudioCodes phones?
- A. Phone trunk
- B. WebRTC phone trunk
- C. Network interface trunk
- D. External trunk
Answer: D
Explanation:
To connect to AudioCodes phones, which typically function as external SIP devices, you would configure an External trunk in Genesys Cloud CX. This allows SIP communication between Genesys Cloud and the AudioCodes device.
NEW QUESTION # 29
Which description best describes the goal of the following Analytics Request Body POST to /api/v2/analytics
/conversations/details/query?
- A. To get all email conversations with more than 15 minutes of Agent Handle Time for a specific queue in ascending order.
- B. To get all email conversations with less than 15 minutes of Agent Handle Time for a specific queue in ascending order.
- C. To get all email conversations with more than 15 minutes of Agent Handle Time for a specific queue in descending order.
- D. To get all email conversations with less than 15 minutes of Agent Handle Time for a specific queue in descending order.
Answer: C
Explanation:
The query specifies "mediaType" as email, indicating that it is focused on email conversations. It filters by
"queueId", suggesting the conversations are filtered by a specific queue. The "Handle"metric is used, and it has a condition of gt 90000, which translates to more than 15 minutes of handle time (since handle time is typically measured in milliseconds, and 90000 ms equals 90 seconds or 1.5 minutes).
This query filters for email conversations where the handle time is greater than 15 minutes, with the results ordered in ascending order based on the conversation start time.
NEW QUESTION # 30
Real-time user applications doing batch processing will likely tolerate delays and can choose to retry over several minutes.
- A. True
- B. False
Answer: B
Explanation:
Real-time user applications, particularly those requiring immediate data processing (like voice interactions or real-time analytics), cannot tolerate delays. They typically require low-latency and high-availability connections, and any delay may affect user experience. Batch processing, on the other hand, may tolerate delays and retries over a longer time.
NEW QUESTION # 31
Genesys Cloud CX combines the routing information from all sites into a/an ______________.
- A. Trunk
- B. Number plan
- C. Outbound call
- D. Edge
Answer: B
Explanation:
Genesys Cloud CX uses aNumber planto consolidate and interpret routing information from all sites. This plan defines how dialed numbers are handled and routed across the system, ensuring consistent and efficient call processing.
NEW QUESTION # 32
The _______________ perspective is a ledger-type event stream over some time interval with time stamps for every event that occurred during the period.
- A. Detail Records
- B. Aggregate Metrics
- C. Instantaneous Observation
- D. Aggregate Records
Answer: A
Explanation:
The Detail Records perspective in Genesys Cloud CX represents a ledger-type event stream that includes time- stamped records for every interaction event over a given time interval, offering granular insight into each step of the interaction.
NEW QUESTION # 33
Which identifier do you need to provide in the missing section to use the following GET method?
https://api.{{environment}}/api/v2/flows/{___}
- A. ivrld
- B. flowld
- C. scheduleGroupld
- D. promptld
Answer: B
Explanation:
In the Genesys Cloud CX API, when using the GET method to retrieve details for a specific flow, the identifier you need to provide is flowId, which uniquely identifies the flow within the system.
NEW QUESTION # 34
Your contact center wants to track the outcome of calls and chats.
What can be configured within Genesys Cloud CX to provide this functionality?
- A. Status
- B. Account Codes
- C. Resolution Codes
- D. Wrap-up Codes
Answer: D
Explanation:
Wrap-up Codes in Genesys Cloud CX are used by agents to categorize the outcome of calls and chats after an interaction ends, enabling detailed tracking and reporting of customer interactions.
NEW QUESTION # 35
Where can you view agent evaluation scores, evaluation activity, and calibration activity in real time?
- A. Performance > Overview (Evaluations]
- B. Admin > Contact Center
- C. Admin > Quality
- D. Performance > Workspace > Dashboards
Answer: D
Explanation:
In Genesys Cloud CX, to view agent evaluation scores, evaluation activity, and calibration activity in real time, navigate toPerformance > Workspace > Dashboards. This path provides access to the Quality Administrator dashboard, which offers comprehensive insights into these metrics.
Reference:https://help.mypurecloud.com/articles/quality-administrator-dashboard/
NEW QUESTION # 36
Disabling file attachments in chat is related to _______________.
- A. Global Settings
- B. Chat Settings
- C. Security and Compliance
- D. Telephony
Answer: C
Explanation:
Disabling file attachments in chat is managed under Security and Compliance settings in Genesys Cloud CX, where administrators control data sharing options to meet organizational security policies.
NEW QUESTION # 37
Which protocol is used to transport digitized audio?
- A. TCP
- B. SIP over UDP
- C. TLS
- D. RTP over UDP
Answer: D
Explanation:
Genesys Cloud CX uses RTP (Real-time Transport Protocol) over UDP to transport digitized audio during voice interactions. RTP ensures real-time delivery, while UDP provides low-latency transmission, making it ideal for voice communication.
NEW QUESTION # 38
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