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Avaya 6201-1 Exam Syllabus Topics:

Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

Question 1

A customer has 3 ACDs on CMS. ACD1 is in the Eastern time zone; ACD2 is the central time zone, and ACD3 is the Pacific Time zone. The Master clack is in the Central time zone. The users look at a historical daily report for ACD3 and the total calls are less than the interval totals for the same skill and date.
Which statement describes why they do not match?

A. The nightly archivers far ACD1 and ACD2 have not complete yet.
B. The nightly archiver far ACD3 ran before the day ended and only archived part of the day.
C. The nightly backup was in contention far the nightly archiver for ACD3.
D. The nightly archiver for ACD3 failed to run successfully.

Question 2

A customer wants to optimize agent resources while also servicing calls in queue.
Which Advocate feature will meet this requirement? I

A. Percent Allocation Distribution
B. Service Objective
C. Predicted Waft Time
D. Dynamic Queue Position

Question 3

When connecting the service PC to S8800, the cable connects the System Management Ethernet connector port.
Which port is used when hooking the monitor to the CMS T5220?

A. SER MGT Port
B. NET MGT Port
C. NET 1Port
D. XVR-300XB port

Question 4

A company is migrating from R14 CMS with 3 ACDs to R16.1 CMS. They are not using ACD2 any more, so they are not planning to migrate it. Instead they want current ACD3 to be ACD2 on the new system.
How can they achieve this?

A. They need to set the ACD they want to migrate, to the ACD spare on the new system on the CMS migration form.
B. They need to backup only the two ACDs they want to migrate. The migration procedure on the new system will place them automatically.
C. They need to save each ACD to separate tapes and migrate them one by one to the appropriate ACD spaces.
D. They need to involve Avaya Professional Services, as this can not be done with standard migration procedure.

Question 5

Which two statements about CMS and CM connectivity are true? (Choose two)

A. The switch and CMS can he connected through a network.
B. If the switch uses a CLAN card, the switch must be direct-connected to the CMS
C. The switch can have a direct-connect to the CMS
D. If the switch uses a processor Ethernet instead of a CLAN card, it must use a direct connect to the CMS through a network.

Solutions: