Peoplecert ITIL Foundation (Version 5) : ITILFNDv5

  • Exam Code: ITILFNDv5
  • Exam Name: ITIL Foundation (Version 5)
  • Updated: Sep 08, 2026     Q & A: 143 Questions and Answers

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Peoplecert ITILFNDv5 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: ITIL Guiding Principles15-19%- Think and work holistically
- Start where you are
- Keep it simple and practical
- Focus on value
- Collaborate and promote visibility
- Progress iteratively with feedback
- Optimize and automate
Topic 2: ITIL Service Value System13-17%- Interaction between the service value chain and the guiding principles
- Inputs, outputs, and activities of the service value chain
- The service value chain
Topic 3: Introduction to ITIL2-4%- Purpose of the ITIL Foundation qualification
- Key concepts of service management
Topic 4: ITIL Practices34-38%- Technical management practices
- Service management practices
- General management practices
Topic 5: The Four Dimensions of Service Management13-17%- Organizations and people
- Partners and suppliers
- Information and technology
- Value streams and processes
Topic 6: ITIL Service Management Framework2-4%- ITIL guiding principles
- ITIL service value system (SVS)
- The four dimensions of service management

Peoplecert ITIL Foundation (Version 5) Sample Questions:

Question #1

Which is the main form of service interaction between service consumers and digital services?

  • A. Delivery of goods
  • B. Transfer of goods
  • C. Service actions
  • D. Access to resources
Answer: D

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Question #2

Which of the following describes a management practice?

  • A. A series of steps that an organization uses to create and deliver products
  • B. A set of interconnected activities that an organization performs to create and deliver products
  • C. A visual representation of how an organization co-creates value with stakeholders
  • D. A set of organizational resources and capabilities designed to perform work or accomplish an objective
Answer: D

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Question #3

How do 'utility' and 'warranty' together support value co-creation?

  • A. Utility ensures the service is fit for use, while warranty ensures it is fit for purpose
  • B. Utility focuses on cost control, while warranty focuses on risk avoidance
  • C. Utility ensures the service is fit for purpose, while warranty ensures it is fit for use
  • D. Utility and warranty apply only to products, not services
Answer: C

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Question #4

Which lifecycle activity is focused on creating prototypes and specifications?

  • A. Transition
  • B. Design
  • C. Deliver
  • D. Support
Answer: B

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Question #5

What is the primary purpose of a product in ITIL digital product and service management?

  • A. To enable value co-creation by facilitating outcomes that customers want to achieve
  • B. To ensure regulatory compliance across digital services
  • C. To offer value to consumers through a defined configuration of resources
  • D. To replace service management practices with product management
Answer: C

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