Microsoft Dynamics 365 Fundamentals (CRM) (MB-910日本語版) : MB-910日本語

  • Exam Code: MB-910日本語
  • Exam Name: Microsoft Dynamics 365 Fundamentals (CRM) (MB-910日本語版)
  • Updated: Sep 12, 2026     Q & A: 161 Questions and Answers

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Languages: English, Japanese, Chinese (Simplified), Korean, French, Spanish, Portuguese (Brazil), Russian, Arabic (Saudi Arabia), Chinese (Traditional), Italian, German

Retirement date: none

This exam measures your ability to describe the following: Dynamics 365 Marketing; Dynamics 365 Sales; Dynamics 365 Customer Service; Dynamics 365 Field Service; Project Operations; and shared features.

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Microsoft MB-910日本語 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Describe the capabilities of Microsoft Dynamics 365 Field Service (10-15%)10-15%- Describe the core capabilities
  • 1. Describe Resource Scheduling Optimization
  • 2. Describe work order management
  • 3. Describe connected Field Service and IoT integration
- Describe the Field Service mobile app
  • 1. Describe the mobile app capabilities
Topic 2: Describe the capabilities of Microsoft Dynamics 365 Customer Service (25-30%)25-30%- Describe the core capabilities of Dynamics 365 Customer Service
  • 1. Describe knowledge management capabilities
  • 2. Describe the case management capabilities
  • 3. Describe the omnichannel experience
- Describe customer service insights
  • 1. Describe AI insights for customer service
  • 2. Describe Customer Service Historical analytics
  • 3. Describe dashboards and analytics
Topic 3: Describe the capabilities of Microsoft Dynamics 365 Marketing (10-15%)10-15%- Describe segments and leads
  • 1. Describe account and contact management
  • 2. Describe customer segments
  • 3. Describe lead management
- Describe the marketing capabilities
  • 1. Describe the core capabilities of Dynamics 365 Marketing
  • 2. Describe event management capabilities
  • 3. Describe email marketing features
Topic 4: Describe the capabilities of Microsoft Dynamics 365 Sales (25-30%)25-30%- Describe the core capabilities of Dynamics 365 Sales
  • 1. Describe the quote-to-cash workflow
  • 2. Describe the sales automation capabilities
  • 3. Describe the opportunity management workflow
- Describe the sales management capabilities
  • 1. Describe lead and opportunity management
  • 2. Describe sales analytics
  • 3. Describe forecasting
  • 4. Describe territory management
Topic 5: Describe the capabilities of shared features (10-15%)10-15%- Describe reporting and analytics capabilities
  • 1. Describe the intelligence capabilities
  • 2. Describe reporting in Dynamics 365
- Describe the common elements
  • 1. Describe the out-of-box entities
  • 2. Describe communications and collaboration
  • 3. Describe the user experience
  • 4. Describe security roles and teams

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