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SAP C-C4C14-1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. You enable email integration with SAP Cloud for Customer service request management Which partner types are supported for the email channels? Note: There are 2 correct answer to this question.

A) Individual customers
B) Group customer
C) Corporate customers
D) Competitors

2. To which of the following can you assign a custom report to control its visibility? Note: There are 2 correct answers to this question.

A) Business role
B) User
C) Work Center
D) Access context

3. From which of the following lists do you add products to the maintenance items?

A) Product list
B) Registered products
C) Products from related tickets
D) Product categories

4. Who can approve time reports so they can be released to CATS?

A) Nominated delegate
B) End customer
C) Reporting line manager
D) Territory owner

5. Which actions can you perform when you maintain organizational work distribution rules? Note: There are 2 correct answers to this question.

A) Download
B) Copy
C) Delete
D) Upload

Solutions: