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SAP C_C4HCX Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| SAP Commerce Cloud | 11-20% | - Commerce solution architecture - Order management - Storefront and catalog management |
| SAP Customer Data Solutions | 11-20% | - Customer Data Platform (Unification and Segmentation) - Customer Data Cloud (Identity and Consent) |
| SAP Emarsys Customer Engagement and SAP Marketing Cloud | <=10% | - Marketing automation strategies - Campaign management - Customer segmentation |
| Managing Clean Core | <=10% | - Applying clean core methodology to SAP CX solutions - Evaluating for clean core principles |
| SAP Integration Suite | 11-20% | - Cloud Integration capabilities - API Management - Open Connectors - Integration strategy and architecture |
| The Intelligent Enterprise | <=10% | - Understanding SAP's End-to-End Business Processes - SAP Business Suite Strategy |
| SAP Sales Cloud and SAP Service Cloud | 11-20% | - Sales process configuration - Service ticket workflows - Integration with back-end systems |
| Extensibility in SAP CX Solutions | 11-20% | - Low-code/No-code development (SAP Build) - Side-by-side extensibility using SAP BTP - In-app extensibility |
SAP Certified - Solution Architect - SAP Customer Experience Sample Questions:
1. You are implementing a Design to Operate end-to-end process for new products.
Which are valid substages in the business process?
Note: There are 3 correct answers to this question.
A) Source
B) Manufacture
C) Sell
D) Plan
E) Deliver
2. What can you do with SAP Event Mesh?
Note: There are 2 correct answers to this question.
A) Integrate and extend SAP back ends and business applications inside and beyond the SAP ecosystem.
B) Increase flexibility and scalability with the loose coupling provided.
C) Run prepackaged integration flows for A2A communication.
D) Enable synchronous point-to-point integration.
3. In which level of the SAP Business Technology Platform account do you manage your applications, services, and subscriptions?
A) Subaccount
B) Org member
C) Directory
D) Global account
4. Which types of statement can be configured in Consent Management?
Note: There are 3 correct answers to this question.
A) Terms of service
B) Other consent management
C) Push notification
D) Privacy policy
E) Communication consent
5. Which objects are enabled for MS Teams integration in SAP Sales Cloud?
Note: There are 3 correct answers to this question.
A) Sales Quotes
B) Contracts
C) Leads
D) Opportunities
E) Sales Orders
Solutions:
| Question # 1 Answer: B,C,D | Question # 2 Answer: A,B | Question # 3 Answer: A | Question # 4 Answer: A,B,D | Question # 5 Answer: A,C,D |
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