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Avaya 132-S-709.1 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Avaya Voice Self-Service Solutions Overview | - Integration with Avaya Aura and contact center environments - Architecture and components of Avaya Voice Self-Service |
| System Integration | - Integration with Avaya Aura Contact Center - Integration with Avaya Aura Communication Manager - SIP trunking and media processing integration |
| Design and Implementation | - Speech recognition and DTMF handling - Configuration of voice portals and routing logic - Call flow design for self-service applications (IVR) |
| Administration and Troubleshooting | - Monitoring self-service applications - Troubleshooting call flow and IVR failures |
