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Oracle 1Z0-1064-26 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Work Assignment and Routing | - Omnichannel routing
|
| Topic 2: Notifications, Emails, and Interactions | - Notifications and collaboration
|
| Topic 3: Customer Entitlements and Action Plans | - Action Plans
|
| Topic 4: Productivity and Contact Center Tools | - Agent productivity tools
|
| Topic 5: Digital Customer Service and Chat | - Digital Customer Service (DCS)
|
| Topic 6: Redwood UX and AI Features | - AI capabilities
|
| Topic 7: Computer Telephony Integration (CTI) | - Telephony integration setup
|
| Topic 8: Managing and Extending Service Requests | - Application Composer extensions
|
| Topic 9: Data Migration and Integration | - Data import/export
|
Oracle Fusion Service 2026 Implementation Professional Sample Questions:
You are creating a shared SmartText entry. Which option do you need to select to define a time period during which the entry is available to users?
- A. Duration
- B. Time Period
- C. Interval
- D. Available
- E. Start/Stop
Correct Answer: A 🗳️
What three things should you perform to show product images in the Product Picker component in Digital Customer Service (DCS)?
- A. Add the Product object to your DCS application.
- B. Configure products groups and product items in Engagement Cloud.
- C. Add product ID(s) to the database component.
- D. Add images as the product image will not be pulled from Engagement Cloud.
Correct Answer: A,B,C 🗳️
Immediately after your production deployment of Engagement Cloud your users report that the media toolbar is not being displayed.
Which are two reasons for this behavior?
- A. You entered a toolbar height that is not more than 70 pixels.
- B. The only toolbar enabled is the default one, and you must configure at least two.
- C. You have not enabled the Computer Telephony Integration (CTI) service.
- D. You did not enable the vertical toolbar which is required, while the horizontal is optional.
- E. The signed-in user does not have the appropriate access privileges to a toolbar.
Correct Answer: C,D 🗳️
Your customer sells a wide variety of Mobile phones. To classify service requests efficiently you plan to create a new primary category called Mobile Phones.
Which four steps are required to define this new category?
- A. Complete Category Name.
- B. Select Service Catalog in Functional Areas.
- C. Select Create Category > Create Child Category.
- D. Select the task Manage Service Request Categories.
- E. Select Create Category > Create Top-Level Category.
- F. Check the Active flag.
- G. Select Status = "Active".
Correct Answer: C,D,E,G 🗳️
To create a new Survey object, you create a sandbox and set it as active.
Which two statements are correct while creating your Survey object in Application Composer?
- A. Multiple users cannot use your sandbox at the same time.
- B. Your changes won't be available to any other sandbox or to any application in the mainline application layer until you have published your sandbox.
- C. You can set a second sandbox as Active at the same time in order to begin working on another new object.
- D. Your changes are isolated and do not impact other users' configuration environments or the production environment.
Correct Answer: B,D 🗳️
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