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Avaya IP Office™ Platform Support Online Test Sample Questions:

1. Without the addition of an external sever, which two applications does the Unified Communication Module (UCM) support? (Choose two.)

A) one-X® Portal
B) Media Manager
C) Voicemail Pro
D) Embedded Voicemail
E) one-X® Communicator

2. Where are voicemail files stored for a user when the customer is using Embedded Voicemail and the user's mailbox is not stored on an SD card?

A) on the voicemail server
B) on the UCM
C) on the IP Office system's internal memory
D) on the user's PC

3. A customer is experiencing poor call quality, including delay, jitter, and packet loss, when using a remote deskphone through the WAN.
Which three methods can a technician use to help diagnose and troubleshoot the problem? (Choose three.)

A) Enable and monitor SNMP traps on the WAN routers to detect any network or connectivity issues.
B) Perform a packet capture and analysis of the WAN traffic using a network analyzer tool.
C) Check the network performance metrics, such as latency and round-trip time, to identify any abnormal values.
D) Configure a VPN connection to the remote site to bypass WAN congestion and improve voice quality.
E) Compare the WAN bandwidth usage during call setup and active call phases to determine if there are any bandwidth limitations.

4. A customer wants to hear a secondary dial-tone when making outgoing calls.
Where is this function enabled?

A) ARS table
B) User Telephony
C) Short Code
D) System Telephony

5. A customer wants to enable a secondary dial tone when making outgoing calls for a specific group of users.
Where should this function be enabled?

A) on the System Telephony configuration
B) on the Short Code configuration
C) on the User Telephony configuration
D) on the ARS table configuration

Solutions: