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Cisco Executing Cisco Advanced Business Value Analysis and Design Techniques Sample Questions:

1. You are working on a project to install a new RFID system for a logistics company. Which obstacle to realizing benefits should you expect?

A) Transaction volumes are 5% different than expected.
B) The users have not been trained to capture before and after data points.
C) The infrastructure has not been in production mode for at least 3 months.
D) The system is in a pilot stage.

2. Which example is a business case assumption that is most likely to be provided by the IT executive?

A) The number of personnel can be reduced in the business unit due to automation.
B) IT transaction volumes will grow 10% annually for the next 2 years.
C) The business will outsource customer service to a third party.
D) The expected weighted cost of capital can define the rate of return.

3. Which action should you take when you analyze financial and non-financial factors for a business case?

A) Ask the customer business executive to sign off on nonfinancial factors because the IT department typically has limited impact on them.
B) Use assumptions for financial items more heavily, but leave nonfinancial items more general.
C) Remain objective, using facts where possible and assumptions where needed.
D) Limit communications to only a few nonfinancial factors because they are of little impact on a decision.

4. Which option is a nonfinancial impact?

A) percentage reduction in attrition (resignations) among customer service reps due to improved tools
B) improved brand image and reputation, as reflected in an informal set of interviews by someone writing an industry blog
C) retirement of servers previously used for capacity spikes
D) number of new sales wins due to improved collaboration

5. Which statement about customer value chain analysis is true?

A) It depicts the major communications activities that are executed by senior execs.
B) It shows relationships between key pieces of the customer's operating model.
C) It shows the specific cost that is associated with each process step.
D) It shows the dependencies to realize benefits from a new IT infrastructure effort.

Solutions: