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BBPSD CSFX Exam Syllabus Topics:

BBPSD Customer Service Sample Questions:

1. For organisations to improve their customer service they need to:

A) All of the above.
B) Gather information when a customer may not return.
C) Gather information from regular customers.
D) Gather information when they first meet a customer.

2. A common barrier to communicating with customers are the:

A) Busy lives we lead.
B) Attitudes and assumptions that we make.
C) Use of emails.
D) Lack of shop assistants.

3. An employee who has the skills to deal effectively in customer facing roles within the business is called a:

A) Customer focused professional.
B) Trained salesperson.
C) Effective customer professional.
D) Customer service professional.

4. Market segmentation means that:

A) The market the organisation is selling to has become saturated.
B) Organisations can deal more quickly with customers.
C) Customers are sub divided into smaller groups to distinguish purchaser behaviour.
D) There is only a small market that is available to consumers.

5. A common barrier to communicating with customers are the:

A) Busy lives we lead.
B) Attitudes and assumptions that we make.
C) Use of emails.
D) Lack of shop assistants.

Solutions: