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BBPSD Customer Service Sample Questions:

1. A weekly time management planning tool is known as a:

A) Day planner.
B) Planning schedule grid.
C) Weekly planning schedule.
D) Time grid.

2. For organisations to improve their customer service they need to:

A) All of the above.
B) Gather information when a customer may not return.
C) Gather information from regular customers.
D) Gather information when they first meet a customer.

3. A concentrated targeting strategy is used when a product or service has:

A) Been specially developed for a particular market segment.
B) Not been differentiated in the market place.
C) Been selected for a product with more than one customer segment.
D) More marketing resources allocated to it.

4. Attitudes and assumptions that we make about people are:

A) Likely to help with product placement.
B) Useful when selling to customers.
C) A good first impression of customers.
D) A common barrier to communication.

5. A weekly planning schedule is an effective:

A) Management system.
B) Time management planning tool.
C) Waste of time.
D) Way of looking back at the week.

Solutions: