Latest [Apr 27, 2022] 100% Passing Guarantee - Brilliant 37820X Exam Questions PDF
37820X Certification – Valid Exam Dumps Questions Study Guide! (Updated 66 Questions)
NEW QUESTION 25
Which agent application uses the Communication Control Toolkit (CCT) function in Avaya Contact Center Select (ACCS)?
- A. Agent Desktop Display
- B. Avaya Agent Desktop
- C. Avaya Communicator
- D. one-X Agent
Answer: C
NEW QUESTION 26
For your customer, you have decided to configure an IP Office Server Edition.
Using Just the primary server, which types of internal collaboration are available for the power users?
- A. Audio collaboration plus point-to-point video calls and web collaboration that requires web collaboration licenses
- B. Audio collaboration plus multipoint video calls and web collaboration that requires web collaboration licenses and video licenses
- C. Audio collaboration plus multipoint video calls and web collaboration that requires web collaboration licenses
- D. Audio collaboration plus point-to-point video calls and web collaboration that requires web collaboration licenses and video licenses
Answer: A
NEW QUESTION 27
Refer to the exhibit.
How does the Avaya Contact Center Select (ACCS) route contacts based on business logic to supported endpoints?
- A. Through IP Office, controlled by CCMS and routed to the phoneset directly: A-6-2-B
- B. Through IP Office, controlled by CCT and anchored In IP Office: A-6-1-7
- C. To IP Office and anchored In IP Office: A-6
- D. Through IP Office, controlled by CCMS and anchored In the Media Server: A-6-2-5
Answer: B
NEW QUESTION 28
With Avaya Equinox Meetings Online, what is the maximum number of live broadcast viewers for a Pro VMR version?
- A. 100 viewers
- B. 500 viewers
- C. 25 viewers
- D. 50 viewers
Answer: B
NEW QUESTION 29
Your customer has standardized on Chrome as their browser, and they want to use WebRTC to access their IP Office'".
Which two soft clients would you recommend? (Choose two.)
- A. Avaya one-X Mobile Preferred
- B. Avaya IX Workplace Web Client
- C. Avaya Communicator for Web
- D. IP Office Web Client
Answer: A,C
NEW QUESTION 30
Powered by Avaya R3.x supports several different Hypervisors.
Which two applications support the KVM Hypervisor? (Choose two.)
- A. ACCS
- B. IP Office
- C. AWFOS
- D. ASBCE
Answer: B,C
NEW QUESTION 31
Refer to the Scenario: IT-FAC.
For this customer, you have decided to install High Availability (HA. for the Session Border Controller for Enterprise (SBCE) with 15 SIP trunks.
In addition to the hardware, which licensing is required for this solution?
- A. 15 Standard licenses and 15 Advanced licenses; since HA requires Advanced licenses
- B. 15 Standard licenses; since HA Is included with the Standard license
- C. 30 Standard licenses; since you need to duplicate the Standard licenses for HA
- D. 15 Standard licenses and 15 Standard HA licenses
Answer: B
NEW QUESTION 32
Refer to the Scenario: IT-FAC.
To keep the WIFI separate from the mobility offer, you have decided to address the mobility functionality by providing ten 3700 series Digital Enhanced Cordless Telecommunications (DECT) telephones for the staff working around the amusement center and one-X Mobile Preferred for the six executives.
Based on the above information, what Is the impact of using DECT telephones and one-X Mobile Preferred on the user licensing?
- A. 16 additional Mobile user licenses
- B. 16 additional Office user licenses
- C. Six additional Power user licenses
- D. No additional user licenses
Answer: B
NEW QUESTION 33
A customer is considering replacing their Digital Enhanced Cordless Telecommunications (DECT) network with WIFI. They ask you which type of network is better.
Which benefit would you tell them?
- A. DECT supports longer distances than Wi-Fi.
- B. WIFI has less up-front costs with BYOD; since there are no endpoints to purchase.
- C. WiFi provides voice and data access for users.
- D. DECT Is voice only and the chance of hacking Is minimal,
Answer: D
NEW QUESTION 34
Refer to the Scenario: IT-FAC.
You plan to recommend that IT-FAC use the geo-presence feature to keep track of their security and maintenance personnel.
Which application and deployment option will provide this functionality?
- A. Avaya Communicator using iOS or Android smartphones
- B. one-X Mobile Preferred using iOS or Android smartphones
- C. one-X Mobile Preferred using Windows smartphones
- D. Scopia Mobile using iOS or Android smartphones
Answer: B
NEW QUESTION 35
Midsize businesses face common market trends and needs related to different aspects such as workforce or cloud communications.
Which characteristic is an example of a workforce midsize segment trend?
- A. The number of users outside of the office is increasing.
- B. Employees are requesting company provided mobile devices.
- C. Employees want access to tools to be more self-sufficient.
- D. More tech savvy workers are working in the midsize segment.
Answer: D
NEW QUESTION 36
Refer to the Scenario:
Bittersweet Coffee Company (BCC).
Your initial bid response has been designed to meet only the customer's stated needs from the RFP.
Which feature brings added value to your solution without incurring any additional cost to the customer?
- A. On demand call recording and reporting for any user
- B. Meet-me audio conferencing
- C. HTML based call accounting reports
- D. Centralized management of wired network switches
Answer: D
NEW QUESTION 37
Refer to the Scenario: IT-FAC.
The Account Manager said that the customer is concerned about the amount of time that calls get held or parked. They would like to get simple reports summarizing this type of Information.
What can you tell the Account Manager about the CDR/SMDR information and output?
- A. IP Office tracks that information and It Is provided In a CSV format.
- B. IP Office does not track that Information but It is available using a third-party call accounting application.
- C. IP Office does not track that information but it is available with a call center application.
- D. IP Office tracks that information and It can be reviewed using the built-in reports.
Answer: D
NEW QUESTION 38
What are two reasons to use Voicemail Pro for recording? (Choose two.)
- A. It provides reporting such as how many times a call was put on hold.
- B. It offers live monitoring of voice and screens.
- C. No additional licensing is needed to allow any user call recording via a button.
- D. Each Avaya Contact Center Select voice agent license includes a recording license.
Answer: B,C
NEW QUESTION 39
In Powered by Offer, when Is Fallback Twinning to an external device provided?
- A. When the mobile device loses contact with the IP Office In the cloud data center
- B. When the IP Office phone loses contact with the IP Office In the cloud data center
- C. When simultaneous mode for the IP Office user is not available
- D. After the mobile device rings an administer-able number of rings.
Answer: D
NEW QUESTION 40
The Avaya Vantage"" K155 device has a telephony form factor. What does it mean to have a telephony form factor?
- A. It does not have a touch screen.
- B. It does not Include a camera.
- C. It includes traditional dial pad.
- D. It must use a corded handset.
Answer: C
NEW QUESTION 41
Your customer wants WIFI connectivity.
What Is the least costly Avaya DC- IP Phone model that supports WIFI connectivity?
- A. J169
- B. J129
- C. J139
- D. J179
Answer: B
NEW QUESTION 42
Which statement is true about the various levels and the file sharing capabilities of Avaya Spaces users?
- A. All levels of users can share files.
- B. Only Member level users and above can share files.
- C. File sharing is not a capability within Avaya Spaces.
- D. Only Owner/Admin level users can share files.
Answer: D
NEW QUESTION 43
Your customer wants an Avaya video conferencing solution that can integrate with IP Office. The requirement Is to be able to conduct a single video conferencing with up to five additional participants to Join remotely using smartphones or desktop PCs. They have two small board rooms they want to be able to join the video conference.
What would be the least costly solution that will meet their requirements?
- A. One MCU9 License for each board room and one XT5000 endpoint In each board room
- B. One SMB9 License for each board room and one IX Collaboration Unit CU360 In each board room
- C. A Video Collaboration Solution for IP Office XT endpoint with embedded server and one IX Collaboration Unit CU360
- D. A Video Collaboration Solution for IP Office XT endpoint with embedded server
Answer: D
NEW QUESTION 44
Refer to the Scenario: IT-FAC.
To keep the WIFI separate from the mobility offer, you have decided to address the mobility functionality by providing ten 3700 series Digital Enhanced Cordless Telecommunications (DECT) telephones for the staff working around the amusement center and one-X Mobile Preferred for the six executives.
Based on the above information, what Is the impact of using DECT telephones and one-X Mobile Preferred on the user licensing?
- A. 16 additional Mobile user licenses
- B. 16 additional Office user licenses
- C. Six additional Power user licenses
- D. No additional user licenses
Answer: B
NEW QUESTION 45
A customer has an existing Business Communications Manager (BCM) with Avaya 1220 and 1230 IP Deskphones. The Account Manager wants to reuse the sets and minimize the cost of the quote.
Which statement about reusing existing sets from a BCM on an IP Office is true?
- A. The existing sets will operate the same on the IP Office.
- B. There will be some operational or feature differences.
- C. IP Office supports ail BCM sets.
- D. The features supported on BCM are the same as the IP Office.
Answer: D
NEW QUESTION 46
Your customer would like to use Deskphone mode, also called Shared Control, and they want to know if they need to replace any of their deskphones.
Which phone does not support Shared Call Control?
- A. 1200 Series
- B. DECT R4
- C. 1100 Series
- D. J129
Answer: C
NEW QUESTION 47
Refer to the Scenario: Bittersweet Coffee Company (BCC).
When responding to an RFP, it is common to propose an initial solution that meets only the minimum requirements of the RFP, and later to propose additional or enhanced products/services that you believe will best meet the customer's needs.
Assuming that you are providing the initial basic response to the BCC RFP, which product might not be needed, but could be Included in a subsequent response to provide additional functionality?
- A. 1600 series telephone sets
- B. Avaya Session Border Controller for Enterprise
- C. Voicemail Pro
- D. Avaya one-X Mobile
Answer: B
NEW QUESTION 48
In Avaya Contact Center Select, from where is social media data loaded Into the agent desktop?
- A. The Contact Center Multimedia database
- B. The Communication Control Toolkit database
- C. The Contact Center Manager Server database
- D. The Contact Center Manager Administration database
Answer: A
NEW QUESTION 49
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