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Avaya 3303 Exam Syllabus Topics:

Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. A system operator reports that agents are randomly being disconnected from Proactive Contact Agent. You have reviewed the available data and it is inconclusive. Since the problem is intermittent, you need to set up the dialer so that it will gather the data you need in the future.
Assuming that the current date is February 19, 2011, which command would you enter in the hopes of recording the next occurrence?

A) logadm -p opmon |7
B) logcat -p agent
C) check_errors 20110219
D) tail-facc*0219

2. Which three features are available in soft-dialer? (Choose three.)

A) Agent Owned Recall (AOR)
B) Wait For Beep Detection
C) List Sharing
D) Agent Blending
E) Native Voice and Data Transfer (NVDT)

3. You have just configured all of the dialers in pod with high availability Lightweight Directory Access Protocol (HA-LDAP).What needs to be performed for the replication of the user accounts to work properly?

A) Stop and start the dialer processes on the primary and secondary dialers.
B) Stop and start the LDAP service on the primary and secondary dialers.
C) Stop and start the mid-tier processes on the primary dialer only.
D) Stop and start the LDAP service on the primary dialer only.

4. A company uses Avaya Proactive Contact (APC. 5.X and outbound dialing to perform debt collection for a car dealership. They want to play a message that is appropriate based on the call recipient's past due balance if that call ends up in the wait queue.
Which APC feature should be used?

A) virtual campaign
B) record selection criteria
C) unit work list
D) record specific messaging

5. When testing a Reject Report through the System Telnet menu, it is discovered that the wrong field is included in the report.
Where would the list of fields be revised that can be used within the report to include the missing field?

A) the expression section
B) the label section
C) the fields section
D) the dimension section

Solutions: