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Avaya 133-S-713.4 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Installation & Deployment | 25% | - Pre-installation requirements and planning - Post-installation verification - Software installation and setup |
| Topic 2: Maintenance & Troubleshooting | 15% | - Routine system maintenance - Log analysis and error identification - Performance tuning and issue resolution |
| Topic 3: Scripting, Reporting & Integration | 15% | - Integration with Avaya contact center solutions - Call scripting basics - Real-time and historical reporting |
| Topic 4: Solution Architecture & Overview | 20% | - System architecture and deployment models - Proactive Contact platform components - Supported environments and compatibility |
| Topic 5: Configuration & Administration | 25% | - Dialing modes and campaign setup - Call list management and data import - System configuration parameters - User roles and access control |




