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Avaya Workforce Engagement Support Certified Sample Questions:

1. Which account is a member of the SysAdmin role in SQL, and can perform all required activities related to database installation and first-time configuration in Avaya Workforce Engagement?

A) Maintenance account
B) Local account
C) DMSA
D) MSA

2. Which three are capabilities and customer impacts of using Avaya Workforce Engagement? (Choose three)

A) It can provide expert agent selection distribution.
B) It can generate real time reports.
C) It can improve processes.
D) It can optimize the workforce.
E) It can enrich interactions.

3. When analysing an Avaya Workforce Engagement recording integrations with Avaya Contact Recorder Advanced (ACRA) What are the three main components? (Choose three)

A) Archive
B) Storage
C) Customer Environment.
D) RIS (Recorder Integration Service).
E) Recorder

4. In Avaya Workforce Engagement, where is System Backup enabled?

A) System Management>Enterprise> Enterprise Settings
B) Enterprise Management>General Settings>Configuration
C) System Management>General Settings>Settings
D) System Management>Central Archive >Backup

5. In any Avaya Workforce Engagement installation, some procedures are the Customer's responsibility.
Which three procedures are the customer's responsibility (Choose three)

A) Firewall configuration
B) Antivirus installation
C) Prepare SSRS for reports ingestion.
D) SR tool software installation
E) SSL certificates preparation

Solutions: