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IBM Application Integration Middleware L1 Support Application Development Sample Questions:

1. Refer to the Exhibit.
In CallCenter.the VM ID and node fields are set on the options notebook registration tab.
What is the purpose of these fields?
They are used for:

A) CallCenter to authenticate at the login time.
B) RETAIN Notify to send Problem Management Report (PMR) notification.
C) an email address to send notification when password is locked.
D) notification to the resolution team on critsit PMRs

2. A L1 support professional has received an email to their personal Lotus ID, there were no other addressees. The customer used the external Bluepages to find the email address. The email indicates that this problem has now become critical to their business. The Problem Management Record (PMR) is with L2 support.
What action should the L1 support professional take?
Copy the information from the email into a PMR update, contact the customer and ask them to use the ECuRep mail address, and:

A) Call Generate a new Severity 2 secondary PMR onto the L2 queue.
B) Call Generate a new Severity 2 secondary PMR onto the L1 queue
C) ask the customer to provide a 24x7 contact. Call Generate a new Severity 1 secondary on the L2 queue and if required follow the appropriate Contact Reference File (CRF) callout procedure.
D) Call Generate a new Severity 1 secondary on the L2 queue and if required follow the appropriate Contact Reference File (CRF) callout procedure.

3. On EcuRepwhat file action for the problem analysis section is valid?

A) Explore
B) Log analyzer
C) Search Files
D) IBM Thread and Monitor Analyzer

4. What information does the Hours Per Problem (HPP) metric measure? It measures the:

A) average number of EPSAR hours on PMRs handled by the L1 support professional.
B) average number of PMRs handled by the L1 support professional per month.
C) total number of hours reported by the L1 support professional on a single Problem Management Record (PMR).
D) average number of Electronic Programming Service Activity Report (EPSAR) hours on PMRs handled by all L1 support.

5. Which command should be used within RETAIN to find the archived Problem Management Record (PMR) 12340.130,702?

A) N;RTA/1/A;12340B130C702
B) N;RS4/1/A;12340B130C702
C) N;RTA/1/P;12340B130C702
D) N;RS4/1/P;12340 B130C702

Solutions: