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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions:

Question 1

An organization has recently acquired another company with its own service management teams.
The organization wants to ensure healthy relationships between employees and the opportunity for everyone to contribute to value co-creation.
What should the organization do NEXT?

A. Perform a stakeholder analysis exercise in an effort to identify any conflicting interests
B. Set clear targets for the new service management teams aligned with existing targets
C. Train the staff of the new service management teams on how to access existing procedures
D. Create separate value streams for the activities of the new service management teams

Question 2

An organization has experienced many security issues due to cyber attacks that target users. The management team has decided to train users to help them understand their role in managing this risk.
Which type of control is this training an example of?

A. Prevention
B. Detection
C. Correction
D. Risk analysis

Question 3

A financial institution has created an app for end users to access their accounts. The software product owner is trying to decide which feature they should invest in next.
Which technique would BEST help with this decision?

A. Definition of done
B. Continuous testing
C. A/B testing
D. Minimum viable approach

Question 4

A service provider is about to engage in a partnership with a large retailer. The service provider will integrate the retailer's systems for online shopping.
How can the 'relationship management' practice contribute to this initiative?

A. By encouraging behaviours that are consistent with the shared values of both organizations
B. By negotiating and agreeing with the retailer the service targets for the integrated systems
C. By establishing the communication channels required to support the online shopping services
D. By developing an understanding of the patterns of usage of the online shopping services

Question 5

An organization is defining, with all relevant parties, the criteria that a work item must satisfy before it can be considered complete, including testing, documentation, and security checks.
What is being established?

A. Definition of done
B. Service level agreement
C. Change model
D. Risk appetite

Solutions: