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ISEB ITIL Foundation Certificate in IT Service Management Sample Questions:

1. Which process is responsible for monitoring an IT Service and detecting when the performance drops below acceptable limits?

A) Service Level Management
B) Service Asset and Configuration Management
C) Performance Management
D) Event Management

2. Which stage of the Change Management process deals with what should be done if the change is unsuccessful?

A) Review and Close
B) Remediation Planning
C) Prioritization
D) Categorization

3. Which process is responsible for controlling, recording and reporting on versions, attributes and relationships relating to components of the IT infrastructure?

A) Service Level Management
B) Incident Management
C) Service Asset and Configuration Management
D) Change Management

4. Which of the following CANNOT be provided by a tool?

A) Wisdom
B) Data
C) Knowledge
D) Information

5. Which of these statements about Assets, Resources and Capabilities is MOST accurate?

A) Resources and Capabilities are both types of Asset
B) Capabilities and Resources are both ways of using Assets
C) Resources are types of Asset and Capabilities are ways of using Assets
D) Capabilities are types of Asset and Resources are ways of using Assets

Solutions: