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Salesforce Certified Platform Strategy Designer Sample Questions:

1. Cloud Kicks' strategy designer needs to communicate a new product vision but is only able to access key stakeholders virtually Which technique should the designer use to ensure the audience remains engaged?

A) Ask open ended questions to the audience to maintain their involvement.
B) Turn the camera off so the audience can focus on the sides presented
C) Unsure half of the meeting time is dedicated to answering questions.

2. Cloud Kicks (CK) is going through a digital transformation exercise around its customer support capabilities. CK's strategy designer suggests to include Omni-Channel as a part of the company's transformation discovery.
Which channel is included in Salesforce Omni-Charmel capabilities?

A) Self-Service
B) Messaging
C) Onsite Visit

3. As part of Cloud Kicks' new self-service strategy, researchers want to collect personally identifiable information to share in an aggregate format.
Which considerations should a strategy designer share*?

A) Globally-accepted privacy act
B) Cookie consent requirements
C) Applicable privacy acts

4. A strategy designer is hired to help service agents pool their shared knowledge, see the bigger picture, and understand what may be causing poor and disjointed support experiences, and where other pain points and opportunities may lie.
Which method of co-design workshop should be used?

A) Ideation
B) Prototyping
C) Journey mapping

5. At a project kickoff, the strategy designer wants to get ideas from all stakeholders to use as hypotheses. The designer runs a sketching activity with the multi-disciplinary group, asking everyone to sketch. They give everyone fat markers and sticky notes, and set a timer for 5 minutes of sketching.
What is the reason why marker choice is important?

A) They ensure stakeholders can fit detailed sketches on a sticky note in the allotted time.
B) They anonymize the sketches so that stakeholders cannot judge others' drawing abilities.
C) They enable stakeholders to focus on generating ideas rather than detailing UI.

Solutions: