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Nokia SDM_2002001040 Exam Syllabus Topics:

Nokia SDM Certification - CARE Sample Questions:

1. Which transaction in SAP triggers the cost of work by an external supplier?

A) Goods Receipt of the Purchase Order.
B) Setting the value to the Purchase Order.
C) Booking the supplier invoice.
D) Vendor item quantity update.

2. Who is responsible for ensuring the setup and availability of online services (NOLS, RAS, etc.) as agreed with the customer?

A) CT Head.
B) HWS Manager.
C) SWS Manager.
D) Care Program Manager.

3. What is the main purpose of Care SWS Preventive Services or Active Software Support (ASWS)?

A) To provide an up-selling opportunity for CaPMs.
B) To prevent revenue loss for the CT.
C) to provide a full range of services designed to suit the Communications Service Provider's needs.
D) To improve network availability and avoid problems before they occur.

4. How can the Care Program Manager monitor GCC performance?

A) Via monthly report distributed by GCC Engagement Team in most regions.
B) With the monthly CDB report.
C) The Resolve tool provides a report.
D) The Care Program Coordinator provides a report.

5. Which fields are not editable in CDB after submission to SAP? If the following fields are incorrect, contract creation needs to be repeated in CDB and SAP alike:

A) CaPM; F&C and CT head contact details.
B) Sales organisation, distribution channel and payment terms.
C) Service Items, Purchase Order numbers and total contract value.
D) Contract start and end date, SLA and service items.

Solutions: