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Avaya Selling Avaya Contact Center Solutions for IP Office - APSS Online Test Sample Questions:

1. If a customer answers yes to the question: "Do you need to support less than 30 agents?" Which solution should you guide them toward?

A) Avaya Contact Center Select
B) Avaya IP Office Contact Center
C) Avaya Outbond Contact Express

2. Which are three attributes of Avaya Contact Center Solutions for IP Office? (Select three.)

A) They offer flexible deployments - using either a dedicated server or running within a virtualized environment
B) They offer callers an option to provide feedback at the end of their call
C) They are priced for midsize businesses
D) They can be deployable in hours instead of days

3. If a customer answers yes To the question: 'Would you like to deploy an outbound contact center solution behind an existing PBXvia PRI or SIP trunks?" Which solution should you guide them toward?

A) Avaya Contact center Select
B) Avaya IP Office Contact Center
C) Avaya Outbound contact Express

4. Which are four characteristics of the typical business with 10 to 1.000 employees /5 to 100 agents? {Select four.)

A) The CEO/Owner is most likely the buyer
B) The business considers the Contact Center important
C) The business believes that contact center capabilities are essential
D) IT is the buyer or strong influencer
E) The business lacks technical knowledge
F) The business values simplicity

5. Scenario:
Avaya is bidding for a telecommunications project with the Government of India ("GOP) through one of its Partners. The GOI official who is in charge of the tender requests that the Partner arrange a site visit to Avaya premises to check out our facilities. This is part of the bidding process which authorizes the concerned department to undertake a capability study of all the bidders. The Partner and Avaya take the three (3) member GOI team on a tour of Avaya facilities and conduct a demo of our core offerings. At the end of the demo, Partner and Avaya serve refreshments i.e. tea/coffee and biscuits for the GOI team.
Have the Partner and Avaya conducted themselves in compliance with Avaya policy?

A) Yes, because there was nothing wrong with facilitating the above since it was arranged pursuant to a legitimate government process (of reviewing bidder capabilities).
B) No, because by hosting government officials, both the Partner and Avaya attempted to influence the government to secure a favorable response bid response.

Solutions: