HP HP2-B110 : Selling HP Imaging and Printing Supplies

  • Exam Code: HP2-B110
  • Exam Name: Selling HP Imaging and Printing Supplies
  • Updated: Aug 12, 2026     Q & A: 69 Questions and Answers

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HP HP2-B110 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Handling Objections and Competitive Positioning15%- Warranty and Legal Considerations
- Addressing Cost Concerns
- Countering Third-Party Supply Claims
Topic 2: Solutions, Services and Business Growth15%- Building Long-Term Customer Relationships
- Supplies Lifecycle Management
- HP Instant Ink and Subscription Models
Topic 3: Product Portfolio and Compatibility25%- Ink Cartridges and Toner Cartridges
- Maintenance Kits and Accessories
- Matching Supplies to Printer Models
- Paper and Specialty Media
Topic 4: HP Imaging and Printing Supplies Overview20%- Supply Technology and Innovation
- Environmental and Sustainability Benefits
- HP Original vs. Non-HP Supplies
Topic 5: Customer Needs and Sales Strategy25%- Identifying Customer Printing Requirements
- Value Proposition and Cost-per-Page Analysis
- Demonstrating Quality, Reliability and Security

HP Selling HP Imaging and Printing Supplies Sample Questions:

1. What is a benefit of HP smart print supplies?

A) It prevents HP cartridges from being refilled
B) It contains legal information to monitor the flow of goods between countries and regions.
C) It recognizes the HP original cartridge and gives you consistent print quality.
D) It is a part of the imaging system and monitors the speed of the network and drivers for the printer.


2. On what medium is HP ink designed to give high quality printouts?

A) A variety of media
B) HP printable labels
C) Photocopy paper
D) HP Base Photo Paper


3. Which feature is included in a Laser printing system?

A) Charging roller
B) Adaptive lighting
C) Tri-color cartridge
D) Print head


4. Which statement is true about the printer's warranty and the use of non-HP cartridges?

A) The printer's warranty remain unchanged if the printer is covered by an HP Carepack.
B) The use of either non-HP or HP cartridges has no impact on the printer's reliability or warranty.
C) If the non-HP cartridge is found to be the direct cause of the printer's failure, HP will not cover the repair cost.
D) The use of a non-HP cartridge immediately voids the printer's warranty.


5. What is a typical cross-selling question?

A) "Can I make your sale bigger?"
B) "Wouldn't you benefit even more from an HP X cartridge?"
C) "Do you Print duplex?"
D) "Do you also have HP Inkjet printers? If so, we have a good offer on HP ink supplies at the moment."


Solutions:

Question # 1
Answer: C
Question # 2
Answer: D
Question # 3
Answer: A
Question # 4
Answer: C
Question # 5
Answer: D

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