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HP HP2-B117 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| HP Imaging and Printing Product Portfolio | 25% | - Supplies, accessories, and service offerings - Multi-Function Printers (MFPs) and Flow MFPs - LaserJet and InkJet printer families - DesignJet large-format solutions |
| Selling and Value Proposition | 20% | - Competitive positioning - Presenting solutions and benefits - Pricing, financing, and closing strategies |
| Customer Needs Assessment | 20% | - Matching products to workload and environment - Addressing pain points and workflow challenges - Identifying business and user requirements |
| Software and Services Overview | 10% | - Warranty and support options - Managed Print Services (MPS) basics - HP ePrint, JetAdvantage, and workflow tools |
| Solution Benefits and Differentiators | 25% | - Key HP technologies and unique features - Security, sustainability, and reliability advantages - Total Cost of Ownership (TCO) and ROI |
HP Selling Imaging and Printing Fundamentals Sample Questions:
1. What is a customer giving up when choosing non-HP supplies for use in HP printing
devices? (Select two.)
A) HP's promise of discounts on future purchases
B) HP's promise of durability and reliability
C) Printing speed
D) Input and output capacity
E) HP's promise of industry leading print quality
2. Which types of documents do graphical customers print, as opposed to the types of documents that technical customers print? (Select two.)
A) CAD drawings
B) Blue prints
C) Schematics
D) Fine art
E) Banners
3. Which description correctly classifies the HP Access Control solution?
A) An HP accessory software solution that manages the entire fleet of imaging and printing devices at the same time
B) An integrated, policy-based component of the device firmware that provides user access to device features
C) An HP solution that is integrated in the device operating system and provides device security settings
D) An HP around-the-box solution that provides a cost-effective security improvement to the imaging and printing environment
4. What is the major difference between an HP MFP and an HP flow MFP?
A) HP flow MFPs are designed to fit aesthetically into a modern office environment.
B) HP flow MFPs are optimized to handle the demands of digital document workflows.
C) HP flow MFPs have more optional finishing devices, for a more versatile printing system.
D) HP flow MFPs are more energy efficient, for a greener office.
5. What is the purpose of the pull-out keyboard on the HP flow MFPs?
A) To provide a way to edit or add text to a scanned document file
B) To enable use of the embedded word processor feature to create documents directly on the MFP
C) To provide access to custom features that is not available on the MFP touch screen control panel
D) To provide an easier and faster way to enter information into the MFP control panel
Solutions:
| Question # 1 Answer: A,C | Question # 2 Answer: C,D | Question # 3 Answer: D | Question # 4 Answer: D | Question # 5 Answer: B |




